Cognizant is seeking an Operations Team Leader to oversee a Crisis Response unit, coaching a team to deliver rapid, high‐quality customer support in a fast‐paced environment.You will monitor performance metrics, conduct coaching sessions, run RCAs, and present insights to stakeholders, while ensuring adherence to policies and driving continuous improvement.Hybrid role in Buenos Aires with shift options; you will collaborate with clients and cross‐functional teams to uphold service excellence.
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📌 Crisis Operations Team Lead — Customer Experience (Buenos Aires)
🏢 Aleph
📍 Buenos Aires
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