Do you enjoy helping customers with complex issues?
Are you a champion of customer-first processes?
Do you have an interest in competitive video gaming?
Are you able to work on weekends?
Job DescriptionIf the answers to the above questions are yes, then this role could be adecuado for you!
In this role, you will join the Support Organization at GRID, a team of 10+ customer-facing Support Agents across the globe, where a professional client-first mentality is crucial to delivering customer service excellence.You will be involved in various activities before, during, and after esports tournaments, working with our partners (Tournament Organizers, Game Publishers) and customers (which include esports, media, and betting household names) to ensure tournaments are running smoothly and relevant game data is properly captured, processed, and distributed in a timely manner.You will play a key role in identifying, documenting, and reporting technical and data issues.
You will engage with customers through email, Slack, Discord, Telegram,



and Teams to ensure customers' questions and issues are quickly acknowledged and resolved as soon as possible or escalated to the engineering team if needed.Job RequirementsWhat you will doCollaborate with esports tournament organizers to ensure content is correctly configured for GRID to collect and distribute official dataMonitor live esports data feeds to ensure accuracy, integrity, and uninterrupted delivery to clientsIdentify and resolve real-time data discrepancies, delays, or feed issues, escalating when necessaryCommunicate directly with clients to resolve operational or data-related questions across multiple channelsHelp improve the GRID product suite based on customer feedback and defects you've identified.Log and track data quality and process issuesContinuously develop your knowledge of esports titles and GRID products to enhance service quality and decision-makingContribute daily to our knowledge base to share your knowledge with GRID employees, partners, and customersYour skills will includeA strong customer-first mindsetAn interest in competitive video games (CS2, Valorant, Dota 2, PUBG with other games a plus)Understanding of esports tournament structures, formats and rulesPrevious experience in customer-facing Support rolesExperience with collaborative tools such as Slack, GSuite, Discord, TeamsSome level of computer science knowledge would be a plusAvailable to work shifts and weekends if requiredExcellent written and spoken English, with other languages a plus
#J-*****-Ljbffr

📌 Support Operator Latam (M/F/X) (Buenos Aires)
🏢 GRID esports
📍 Buenos Aires