Join DaCodes!
We are a firm of experts in high-impact software and digital transformation.
For 10 years, we have created solutions focused on technology and innovation thanks to our team of nearly 300 talented #DaCoders, including developers, architects, UX/UI designers, PMs, QA testers, and more.
Our team collaborates on projects with clients in LATAM and the United States, delivering outstanding results.
At DaCodes, you will have the opportunity to advance your professional development, work on diverse projects across different industries, and contribute to the design, implementation, and optimization of cloud infrastructures.
Our DaCoders have a major impact on the success of our business and our clients.
You will be the expert participating in our projects and will have access to disruptive startups and general brands.
We are looking for a Product Analyst II to connect business needs with technical execution, helping development teams deliver valuable, well-defined product improvements.
In this role, you will gather business and technical requirements, analyze stakeholder needs, and translate them into actionable user stories with clear acceptance criteria.
You will partner with Product Managers, Product Owners, and technical teams to clarify priorities, improve processes, and support Agile delivery.
The product environment includes utility services, Customer Information Systems (CIS), billing processes, and customer self-service portals.
Familiarity with utilities or regulated markets will help you understand business rules, dependencies, and customer needs.
This opportunity is open to candidates based in LATAM.
Advanced English is required for stakeholder discussions, workshops, documentation, and collaboration with technical teams.
Requirements
Collaborate with stakeholders, Product Managers, and technical teams to gather, analyze, and document business and technical requirements
Translate requirements into clear user stories, including business context, acceptance criteria, business rules, dependencies, and relevant edge cases
Facilitate workshops, interviews, and meetings to uncover stakeholder needs, resolve ambiguities, and clarify objectives
Maintain and refine the product backlog in partnership with Product Owners
Ensure requirements and user stories are testable, traceable, and aligned with business goals
Support sprint planning, backlog refinement, and product demonstrations
Analyze existing processes and systems to identify gaps, customer pain points, and opportunities for improvement




Help prioritize features based on business value, customer impact, and technical feasibility
Work with development and QA teams to clarify requirements and support validation against acceptance criteria
Maintain clear documentation of workflows, requirements, and agreed business rules
Key Responsibilities
Collaborate with stakeholders, Product Managers, and technical teams to gather, analyze, and document business and technical requirements
Translate requirements into clear user stories, including business context, acceptance criteria, business rules, dependencies, and relevant edge cases
Facilitate workshops, interviews, and meetings to uncover stakeholder needs, resolve ambiguities, and clarify objectives
Maintain and refine the product backlog in partnership with Product Owners
Ensure requirements and user stories are testable, traceable, and aligned with business goals
Support sprint planning, backlog refinement, and product demonstrations
Analyze existing processes and systems to identify gaps, customer pain points, and opportunities for improvement
Help prioritize features based on business value, customer impact, and technical feasibility
Work with development and QA teams to clarify requirements and support validation against acceptance criteria
Maintain clear documentation of workflows, requirements, and agreed business rules
Required Qualifications
Bachelor's degree in Business, Information Systems, or a related field
4-6 years of experience as a Product Analyst in a product or technology-driven environment
Proven experience gathering requirements and writing user stories and acceptance criteria within an Agile/Scrum framework
Strong understanding of the software development lifecycle (SDLC) and Agile methodologies
Familiarity with the utility industry, CIS billing systems, or regulated markets
Proficiency with tools such as Jira, Confluence, Trello, or Azure DevOps
Ability to translate complex business needs into requirements that development and QA teams can act on
Strong communication, facilitation, documentation, and analytical skills




Ability to collaborate across functions and manage multiple priorities
Advanced English, both spoken and written
Based in LATAM
Preferred Qualifications
At least 2 years of experience in the utility industry, customer self-service portals, or CIS billing systems
Experience with utility CIS platforms such as SAP IS-U, Oracle CC&B;, Oracle C2M, or VXcis
Understanding of utility billing processes, including:
Meter-to-cash lifecycle
Billing determinants and rate structures
Adjustments and rebills
Payments, autopay, and payment posting
Experience supporting or enhancing customer self-service portals with features such as:
Bill viewing and payment
Usage and interval data visualization
Service start, stop, and transfer
Notifications, alerts, and paperless billing
Experience with customer journey mapping and pain-point analysis for residential and commercial customers
Familiarity with integrations between customer portals, CIS systems, payment vendors, and bill print vendors through APIs or middleware
Experience with process modeling, workflow diagrams, or wireframes
Personal Attributes
Analytical: Asks thoughtful questions and investigates underlying business needs
Detail-oriented: Pays attention to accuracy, business rules, edge cases, and user behavior
Collaborative: Builds effective relationships across business, product, and technical teams
Proactive: Identifies opportunities for improvement and takes initiative
Communicative: Explains complex findings clearly and turns them into actionable recommendations
Adaptable: Works effectively in an evolving environment with shifting priorities
Customer-centric: Considers the end-user experience when evaluating requirements and product improvements
Trustworthy: Handles sensitive information responsibly and maintains confidentiality
Benefits
Integration into global brands and disruptive startups.
Remote work/Home office.
If a hybrid or on-site arrangement is required, you will be informed from the first session.
Schedule aligned with your assigned team/project.
Monday-to-Friday work.
Day off on your birthday.
Major medical expenses insurance (applies to Mexico).
Life insurance (applies to Mexico).
Multicultural work teams.
Access to courses and certifications.
Meetups with special guests from the IT field.
Virtual team-building events and interest groups.
English classes.
Opportunities within our different business lines.
Proudly certified as a Great Place to Work.
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📌 Product Analyst - Agile & Utilities - Latam Only | English Required (Buenos Aires)
🏢 DaCodes
📍 Buenos Aires