Cordoba, ArgentinaFull timeR*****About Us:Proofpoint is a global leader in human- and agent‐centric cybersecurity.
We protect how people, data, and AI agents connect across email, cloud, and collaboration tools.
Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows.
Our mission is simple: safeguard the digital world and empower people to work securely and confidently.
Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you'll be part of a integral team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:**Bold** in how we dream and innovate**Responsive** to feedback, challenges and opportunities**Accountable** for results and best in class outcomes**Visionary** in future focused problem‐solving**Exceptional** in execution and impactThe Role and the TeamProofpoint is seeking an experienced Manager, Product Support with strong interpersonal skills who can instill and grow Proofpoint's positive culture in the team, will be responsible for delivering a high level of customer service to large enterprise customers, and facilitate an efficient, collaborative, and enjoyable working environment.
This position will manage a team of Information Security Product Support Engineers which includes but is not limited to; managing procedures related to the identification, prioritization and resolution of customer requests, ticket monitoring, tracking, coordination of Support resources and the ability to communicate information at all levels (customer, engineering, and executive).
Strong communication skills are essential.Your day-to-dayWork collaboratively with cross‐functional teams to ensure an exceptional customer experienceHire, on‐board,



coach and develop the best product support engineers in the industryDrive customer escalations to resolution by leading and engaging with customers directly.Manage the overall health of the case queue and phone coverageAbility to identify and manage support metrics, reporting tools, tracking tools and infrastructure, to ensure all department activities are process driven.What you bring to the teamBS Degree in a technical curriculum or equivalent.4 + years' experience successfully leading a product support teamProven track record of managing top talent and fostering their growthA record of creating a team environment with high employee retention, strong job satisfaction, and successful career growthAbility to self‐direct, multi‐task and prioritize job requirementsStrong knowledge of customer relationship managementExcellent verbal, written and interpersonal communication skills.Knowledge of security platforms, email protection, cloud services, software as a service (SaaS)Candidates should be flexible working evening and weekend shiftsWhy ProofpointProtecting people is at the heart of our award‐winning lineup of cybersecurity solutions, and the people who work here are the key to our success.
We're a customer‐focused and a driven‐to‐win organization with leading‐edge products.
We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture‐add', and we strongly encourage people from all walks of life to apply.Why Proofpoint?
Competitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunitiesOur Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success‐every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives.
If you need accommodation during the application or interview process, please reach out to .
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📌 Remote Administrative Associate — Bilingual En/Es & Ops Support (Buenos Aires)
🏢 Valatam
📍 Buenos Aires