About ValatamAt Valatam, we connect top bilingual talent from Latin America with leading general companies.
Our people are the heart of our business, and we are proud to be certified as a Great Place to Work **********), proof that an exceptional employee experience leads to outstanding client results.About ValatamAt Valatam, we connect top bilingual talent from Latin America with leading global companies.
Our people are the heart of our business, and we are proud to be certified as a Great Place to Work **********), proof that an exceptional employee experience leads to outstanding client results.About The RoleAs Human Resources Manager, you will build a results-driven HR function that reduces preventable turnover, proactively addresses Virtual Assistant concerns, ensures effective management of client-reported performance issues, and continuously improves the Virtual Assistant experience while maintaining efficient HR operations and supporting company objectives.This is an internal leadership role at Valatam, with hands-on responsibility for strategy and execution.Key ResponsibilitiesDevelop and execute strategies to improve VA retention, reduce preventable turnover, and monitor retention KPIs and early warning signsAnalyze resignations, client-requested replacements, and turnover causes to identify improvement opportunitiesDesign and run satisfaction surveys and feedback mechanisms, and implement action plans for recurring concernsLead, coach, and hold the HR team through one-on-ones, performance reviews, and clear KPIsOversee VA performance concerns and client feedback, including Performance Improvement Plans (PIPs) and timely follow-upEnsure timely resolution of VA complaints, concerns, and requestsPrepare and present HR reports with actionable insights, and develop HR strategies aligned with company objectivesDevelop, update, and enforce HR policies, SOPs,



and procedures, and oversee disciplinary matters and compliance with company policiesOversee VA onboarding and offboarding, HR records, and compensation and benefits administrationLead VA engagement, recognition, culture, and volunteering initiativesOptimize HR processes, tools, and workflows, identifying opportunities to standardize and automateOther related tasks as neededRequirementsFluent in English (C1/C2)3-5 years of experience in HR, People Management, Employee Relations, or related fields, including at least 2 years in a leadership roleExperience in the Staffing, BPO, or Outsourcing industry is preferredBachelor's degree in Psychology, Human Resources, Business Administration, or a related field is preferredStrong analytical skills to translate HR data and trends into actionable retention and satisfaction initiativesProven ability to lead teams, establish KPIs, drive accountability, and achieve measurable resultsExperience managing employee satisfaction, retention, performance improvement plans, and conflict resolutionExcellent interpersonal, communication, and stakeholder management skillsStrong organizational, problem-solving, prioritization, and follow-through skillsOur Core Values at WorkWe live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day).
You'll thrive here if these values resonate with you.What We OfferHourly rate equivalent to approximately USD $2,000 / month, based on experiencePaid time off and performance bonusesMonthly medical insurance stipend after meeting eligibility criteriaBirthday and work-anniversary bonusesGym and wellness allowanceUnlimited online fitness classesCompany events and Christmas celebrationsA fully remote role with direct exposure to senior leadership.
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📌 Human Resources Manager - Performance & Culture (Fully Remote) (Quilmes)
🏢 Valatam
📍 Quilmes