Command|Link is seeking a Service Desk Incident Coordinator for a 100% remote role.
You'll triage, prioritize, and route incidents to the right teams while maintaining SLA discipline.Responsibilities include queue health, handoffs, escalation tracking, and cross-functional collaboration with NOC, Eng, and Support.
A Bachelor's degree and 2+ years in service desk coordination are preferred; ITIL v4 is a plus.
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📌 Remote Incident Coordinator – Service Desk (Rincón de los Sauces)
🏢 CommandLink
📍 Rincón de los Sauces
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