Cordoba, ArgentinaFull timeR*****About Us:Proofpoint is a integral leader in human- and agent-centric cybersecurity.
We protect how people, data, and AI agents connect across email, cloud, and collaboration tools.
Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows.
Our mission is simple: safeguard the digital world and empower people to work securely and confidently.
Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:Bold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactCorporate OverviewIn today's cyber threat landscape, protection starts with people.
At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.And we're just as passionate about finding the right people to help us in that mission.When you join Proofpoint, you're helping to:Build and enhance our proven security platformBlend innovation and speed in a constantly evolving cloud environmentAnalyze new threats and offer deep insight through data-driven intelCollaborate with customers to help solve their toughest security challengesWe are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people.
That's why we're a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner.About the Product Support TeamAt Proofpoint, a product support engineer is responsible for providing technical support to customers who use Proofpoint's products and services.
This may include troubleshooting issues, identifying, and resolving technical problems and working with other members of the engineering team to improve the overall quality of the product.
They may also be responsible for conducting product training sessions for customers and other team members, and for providing feedback to the product development team based on customer needs and feedback.
Ultimately, a product support engineer at Proofpoint plays a critical role in ensuring that customers can use Proofpoint's products and services effectively and efficiently.
#LifeAtProofpoint as a Product Support EngineerAn experienced professional with strong problem determination, isolation,



and root cause analysis skills are required to diagnose and resolve technical issues of moderate complexity in Proofpoint's products.
You will interact directly with our enterprise customers to deliver "white glove service" on each and every interaction.
The daily work includes regular updating of support cases to record progress of open issues in our call tracking system, hosting shared sessions with customers to diagnose reported problems and documenting technical solutions and product information in the knowledge base.
This is an advanced support group, owning and resolving some moderate to complex issues from start to finish.
The work is frequently performed in Linux command line environments so appropriate skills are required.
You will work as a team with our Account Managers, SEs, Customer Success Managers, and Professional Services to provide a positive customer interaction with Proofpoint.Receives little instruction on day to day work.Responsibilities IncludeProvide advanced software technical support to customers, resellers, and partners of Proofpoint via phone and the ticketing systemManage cases in the ticketing system to ensure your cases are handled within SLO guidelinesCreate and send out alerts and other customer communications as necessaryPublish Knowledge Base articles for internal and customer useSeen as the SME to review technical documentation for training materials, manuals, troubleshooting guides, etc.Act as an SME for select technical skills, making yourself available to provide guidance and mentoring to lower-level Product Support Engineers in a positive and effective wayLead by example technically, professionally, and in dedicationRequirements4+ years experience in a Technical Support roleExcellent written and verbal customer-facing communication skills.Complete competence working in Linux command line environmentsAdvanced use of grep, regex, log scraping in command line, etcFully experienced with email system debuggingFully experienced using remote hosting tools for customer troubleshooting sessionsExperience with Palo Alto Networks, Cisco, Symantec, McAfee, Fortinet, or other email/network security products a plusWith little supervision, the ability to debug broad,



system environments of moderate complexity involving multiple configurations and protocolsWhy ProofpointProtecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.
We're a customer-focused and driven-to-win organization with leading-edge products-and many exciting reasons to join our team.
We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation.
We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life.Why Proofpoint?
Competitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunitiesOur Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives.
If you need accommodation during the application or interview process, please reach out to .
We are the leader in human-centric cybersecurity.
Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations.
We're driven by a mission to stay ahead of bad actors and safeguard the digital world.
Join us in our pursuit to defend data and protect people.Our BRAVE Values:At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.Find your network, your allies, and your biggest fans.
We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed.
That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together.This isn't just a job-it's a mission to protect people
#J-*****-Ljbffr

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