Position Overview We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll.
This role requires genuine technical accounting judgment, not just scripted responses or basic ticket routing. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.
Schedule & Coverage
Required coverage window:
8:00 AM–8:00 PM Eastern Time (ET)
Individual schedules will be
staggered
to provide coverage during US business hours.
Ability to work shifts that
overlap with US business hours is required .
Specific shifts and weekly schedules will be finalized with the client.
Key Responsibilities
Provide specialized
Level 2 support
for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
Investigate and resolve
escalated and directly assigned
accounting and tax support tickets.
Review and troubleshoot
bookkeeping discrepancies, reconciliations, and accounting transactions .
Assist customers with:
Tax-related inquiries
Tax notices
Filing status questions
Tax return-related questions within the authorized scope
Support
payroll questions, setup, processing issues, and troubleshooting .
Communicate technical findings clearly and professionally through
Zendesk, email-style ticket responses, and scheduled phone support .
Independently investigate issues, identify
root causes , and coordinate with internal specialists when necessary.
Document resolutions and maintain
accurate customer records .
Identify recurring issues and opportunities to improve
workflows and knowledge resources .
Adapt to new internal systems as the client transitions away from Zendesk.
Learn and work effectively with
proprietary platforms and AI-assisted workflows .
Required Qualifications
Demonstrated
professional accounting experience , ideally with exposure to
US accounting and taxation .
Strong working knowledge of:
Bookkeeping
Tax return review
Account reconciliations
Payroll
Financial reporting
Prior experience handling
complex tax and accounting inquiries, tax notices, and customer-facing financial support .
Excellent
written and verbal English communication .
Strong:
Analytical skills
Troubleshooting skills
Documentation skills
Independent problem-solving skills
Ability to explain
complex accounting and tax topics to nontechnical customers .
Comfortable working in a
fast-paced, technology-driven environment
with evolving workflows.
Ability to learn new systems, including
proprietary platforms and AI-assisted workflows .
Preferred Qualifications
Certified Public Accountant (CPA) — strongly preferred.
Enrolled Agent (EA)
certification — highly desirable, particularly for candidates with US tax experience.
Background in a
Big Four accounting firm, established accounting practice, or comparable professional accounting environment .
Quick Books certification or experience .
International CPA credentials may be considered, provided the candidate can demonstrate
relevant knowledge of US accounting and tax practices .
Technical Skills & Tools




Quick Books or comparable accounting software
Microsoft Excel / Google Sheets
Zendesk — preferred, not required; training can be provided.
Slack or similar collaboration tools
Familiarity with
tax preparation and payroll software
is beneficial.
Ability to learn
proprietary platforms and AI-assisted workflows .
What We Prioritize Candidates should demonstrate the following priority of skills:
Technical accounting expertise — first priority
Communication and problem-solving skills — second priority
Prior support platform experience — third priority
Important Scope & Compliance Note Advice, tax review, and other regulated activities must remain within the individual's qualifications and the client's approved responsibilities.
This position requires sound technical accounting judgment and the ability to handle complex issues appropriately while staying within the authorized scope of the role.
Location Cordoba, Argentina
Full time
R14755
About UsProofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work At Proofpoint you'll be part of a integral team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
Corporate Overview In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.
And we're just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you're helping to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud environment
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
About the Product Support Team At Proofpoint, a product support engineer is responsible for providing technical support to customers who use Proofpoint's products and services. This may include troubleshooting issues, identifying, and resolving technical problems and working with other members of the engineering team to improve the overall quality of the product.



They may also be responsible for conducting product training sessions for customers and other team members, and for providing feedback to the product development team based on customer needs and feedback. Ultimately, a product support engineer at Proofpoint plays a critical role in ensuring that customers can use Proofpoint's products and services effectively and efficiently.
Responsibilities Include
Provide advanced software technical support to customers, resellers, and partners of Proofpoint via phone and the ticketing system
Manage cases in the ticketing system to ensure your cases are handled within SLO guidelines
Create and send out alerts and other customer communications as necessary
Publish Knowledge Base articles for internal and customer use
Seen as the SME to review technical documentation for training materials, manuals, troubleshooting guides, etc.
Act as an SME for select technical skills, making yourself available to provide guidance and mentoring to lower-level Product Support Engineers in a positive and effective way
Lead by example technically, professionally, and in dedication
Requirements
4+ years experience in a Technical Support role
Excellent written and verbal customer-facing communication skills.
Complete competence working in Linux command line environments
Advanced use of grep, regex, log scraping in command line, etc
Fully experienced with email system debugging
Fully experienced using remote hosting tools for customer troubleshooting sessions
Experience with Palo Alto Networks, Cisco, Symantec, McAfee, Fortinet, or other email/network security products a plus
With little supervision, the ability to debug broad, system environments of moderate complexity involving multiple configurations and protocols
Why Proofpoint Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and driven-to-win organization with leading-edge products-and many exciting reasons to join our team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life.
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .
Proofpoint is an equal opportunity employer Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
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