Level 2 Tax & Accounting Support Specialist | Remote | Argentina
Level 2 Tax & Accounting Support Specialist (CPA / EA Preferred) (Enrolled Agent (EA))

Position Overview

We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll.
This role requires genuine technical accounting judgment, not just scripted responses or basic ticket routing. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.

Schedule & Coverage

Required coverage window: 8:00 AM–8:00 PM Eastern Time (ET)
Individual schedules will be staggered to provide coverage during US business hours.
Ability to work shifts that overlap with US business hours is required.

Specific shifts and weekly schedules will be finalized with the client.

Key Responsibilities

Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
Investigate and resolve escalated and directly assigned accounting and tax support tickets.

Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.

Assist customers with:

Tax-related inquiries
Tax notices
Filing status questions

Tax return-related questions within the authorized scope

Support payroll questions, setup, processing issues, and troubleshooting.
Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support.
Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary.
Document resolutions and maintain accurate customer records.
Identify recurring issues and opportunities to improve workflows and knowledge resources.
Adapt to new internal systems as the client transitions away from Zendesk.

Learn and work effectively with proprietary platforms and AI-assisted workflows.

Required Qualifications

Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.

Strong working knowledge of:

Bookkeeping
Tax return review
Account reconciliations
Payroll

Financial reporting

Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.

Excellent written and verbal English communication.

Strong:

Analytical skills
Troubleshooting skills
Documentation skills

Independent problem-solving skills





Ability to explain complex accounting and tax topics to nontechnical customers.
Comfortable working in a fast-paced, technology-driven environment with evolving workflows.

Ability to learn new systems, including proprietary platforms and AI-assisted workflows.

Preferred Qualifications

Certified Public Accountant (CPA)— strongly preferred.
Enrolled Agent (EA) certification— highly desirable, particularly for candidates with US tax experience.
Background in a Big Four accounting firm, established accounting practice, or comparable professional accounting environment.
Quick Books certification or experience.

International CPA credentials may be considered, provided the candidate can demonstrate relevant knowledge of US accounting and tax practices.

Technical Skills & Tools

Quick Books or comparable accounting software
Microsoft Excel / Google Sheets

Zendesk— preferred, not required; training can be provided.

Slack or similar collaboration tools
Familiarity with tax preparation and payroll software is beneficial.

Ability to learn proprietary platforms and AI-assisted workflows.

What We Prioritize

Candidates should demonstrate the following priority of skills:

Technical accounting expertise— first priority
Communication and problem-solving skills— second priority

Prior support platform experience— third priority

Important Scope & Compliance Note

Advice, tax review, and other regulated activities must remain within the individual's qualifications and the client's approved responsibilities.
This position requires sound technical accounting judgment and the ability to handle complex issues appropriately while staying within the authorized scope of the role.
Company Overview
Flowserve is a general manufacturer of pumps, valves, seals, and aftermarket services, delivering comprehensive flow control solutions that support essential industries such as energy, clean water, and pharmaceuticals. If you're looking for a culture built on ingenuity, innovation, and excellence, Flowserve offers the opportunity to put your experience in motion.
Whether you're an individual contributor or a people leader,



you'll find meaningful opportunities for professional growth, competitive rewards, and a workplace grounded in our core values: People, Safety, Integrity, Ownership and Ingenuity. At Flowserve, we're inspired by what we can achieve together-creating extraordinary flow control solutions that strengthen today's world while building tomorrow.
Job Summary
We are looking for an experienced Cost Accountant who will report to the Finance Manager based locally and will work with a team. In this role you will support a local accounting/finance structure, working directly with the operations and also helping out with other facilities if needed.

Responsibilities & Requirements

Month end reporting
Perform month end close for Inventory/Purchasing and Accounts Receivable close and reconciliation
Project accounting - monthly review margins and processing
Sales and margin analysis
Processing month end journals accruals/prepayments/recharges
Fixed Asset accounting
Reconcile month end bookings
Balance sheet reconciliations
Standard costing system
Management and ownership of standard costing system
Data analysis for cost and manufacturing within the business

And any other duties assigned

Preferred Experience / Skills

Strong Cost Accounting knowledge and experience
General knowledge of accounting policies
Proficiency in Excel other MS Office products
Clear and concise communications skills
Ability to challenge the norm and look for better solutions/processes

Systems knowledge: Oracle, BPC, SAP will be beneficial

BS or BA Degree in relevant field and 5-7 years relevant experience

Intermediate level oral and written English.

Req ID : R-20981
Job Family Group: Finance & Accounting

Job Family : FA Accounting

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability.

You can request a reasonable accommodation by sending an email to In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.

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📌 Remote Us Tax & Accounting Support Specialist (Quilmes)
🏢 Tidal
📍 Quilmes