Customer Service Representative - RemoteMendoza Traveling with MichHoyCustomer Service Representative Department: Customer Experience Employment Type: Full-Time Work Arrangement: Remote Reports To: Customer Service ManagerAbout the RoleWe are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. The idóneo candidate enjoys helping people, solving problems, communicating clearly, and creating a positive customer experience.This position will be responsible for assisting customers with questions, requests, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.Key Responsibilities- Respond to customer inquiries by phone, email, chat, and other communication channels.- Provide accurate information about products, services, policies, and procedures.- Assist customers with requests, reservations, changes, cancellations, and general questions.- Resolve customer concerns professionally and efficiently.- Follow up with customers to ensure their needs have been addressed.- Maintain accurate customer information and communication records in company systems.- Escalate complex issues to the appropriate department or supervisor when necessary.- Coordinate with internal teams to resolve customer requests.- Maintain a positive, professional,



and solution-oriented attitude.- Meet established customer service, quality, and productivity standards.- Protect customer confidentiality and follow company policies and procedures.- Perform other customer service-related duties as assigned.Qualifications- High school diploma or equivalent required.- Previous customer service, hospitality, sales, travel, or administrative experience preferred.- Excellent verbal and written communication skills.- Strong interpersonal and problem-solving abilities.- Professional and friendly attitude.- Ability to remain calm and helpful when handling difficult situations.- Strong attention to detail and organizational skills.- Ability to manage multiple tasks and prioritize effectively.- Comfortable using computers, email, CRM systems, and other digital tools.- Ability to work independently and as part of a team.Preferred Qualifications- Experience in the travel, hospitality, tourism, or service industry.- Experience with CRM or customer management platforms.- Bilingual English/Spanish is a plus.- Experience handling reservations, bookings, or customer accounts is a plus.What We Offer- Competitive compensation.- Training and professional development opportunities.- Supportive and collaborative team environment.- Opportunities for career growth.#J-18808-Ljbffr

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