Travelingmedic is seeking a Customer Support Representative for a 100% remote role in LATAM. You will be the first contact for our US-based SaaS customers, handling permit filings, account setup, and platform usage with a focus on problem solving and ownership. The role emphasizes independent judgment when standard playbooks don’t fit and requires strong English communication, CRM familiarity, and Excel proficiency. Remote work with versátil scheduling is offered.