LOCATION AND WORK ARRANGEMENT Marcus Thomas offers a hybrid work environment for employees located near our Buenos Aires or Santiago the Chile offices. Candidates must have an established primary residence in an approved state before an offer can be issued. We can't issue an offer based on a planned future move without a valid address. Travel to San Diego is expected at least twice annually. (USA VISA is required)

ABOUT THE ROLE
As a Digital Management Account Supervisor, you'll serve as the primary account management lead for a global healthcare technology client, independently owning a significant digital relationship with opportunities to grow. You'll guide the client strategically, oversee multiple digital workstreams across client and agency teams, and manage the account's budgets, scope, forecasts and profitability. The portfolio spans websites and CMS platforms, CRM, email marketing and marketing automation, digital analytics and related programs. You'll think strategically but stay close to the details, learning the client's business, platforms, processes and challenges well enough to lead productive conversations and make informed recommendations. Business analysis skills are central to how you'll work: asking the right questions, uncovering the real need behind a request and turning it into clear direction for delivery teams. This is a senior individual contributor role with significant ownership and influence across a complex integral account.

KEY RESPONSIBILITIES
- Serve as the primary account management lead, independently owning the client relationship and building strong connections with stakeholders across the client's organization.
- Act as a trusted advisor rather than an order taker, sharing a clear point of view and guiding decisions grounded in the client's goals,



business and digital ecosystem.
- Maintain account health, satisfaction and retention by communicating priorities, recommendations, decisions, risks and next steps clearly and managing escalations before they affect the relationship or quality of delivery. Discovery and Requirements
- Lead client discovery conversations with curiosity, asking thoughtful questions to understand the business problem behind each request and the needs underneath it.
- Gather and organize business requirements, then translate them into clear, actionable briefs and documentation, such as functional requirements, process flows or acceptance criteria, for delivery teams.
- Identify risks, assumptions, opportunities and possible solutions, challenge assumptions when needed, and confirm that proposed solutions stay aligned with agreed scope and intended business outcomes. Project and Cross-Functional Delivery
- Oversee the account's digital workstreams, including websites and CMS, CRM, email marketing and marketing automation, and digital analytics, partnering with project management to align priorities, dependencies, scope, timelines and resources.
- Give creative, experience and technology teams the business context, requirements and success criteria they need from discovery through execution, maintenance and support.
- Identify scope changes and delivery risks early, explain impacts on timing, cost and approach,



and help confirm that completed work meets agreed requirements. Growth and Financial Stewardship
- Own account financial management, including budgets, scope, forecasts and profitability, to protect both client value and agency health.
- Identify opportunities for account growth and support new business by leading early client conversations, shaping solutions and partnering with specialists on estimates and statements of work.
- Stay current on CMS, CRM, marketing automation, analytics and related digital trends, including Salesforce Marketing Cloud and Data Cloud, and connect relevant capabilities to client needs. WHAT SUCCESS LOOKS LIKE Within 3 months
- Understand the client's business and digital ecosystem, build key client and internal relationships, and begin taking ownership of digital initiatives and client conversations. Within 6 months
- Independently lead the client relationship and routine discovery conversations, understand the client's CMS, CRM and broader digital environment, and coordinate digital priorities and requirements across teams. Within 12 months
- Serve as the established account management owner for the digital portfolio, demonstrate strong financial and operational oversight, improve client satisfaction and account health, and identify opportunities for account growth. REQUIRED QUALIFICATIONS Account Management Experience
- Seven or more years of relevant experience in digital account management or digital client services within an agency, consultancy or comparable digital delivery environment.
- Experience independently managing complex client relationships and significant digital engagements.
- Experience coordinating multiple digital workstreams with cross-functional teams across d

📌 Digital Management Account Supervisor (Buenos Aires)
🏢 Marcus Thomas
📍 Buenos Aires