Customer Service Representative
- Remote Department: Customer Experience Employment Type: Full-Time Work Arrangement: Remote Reports To: Customer Service Manager Customer Service Representative Department: Customer Experience Employment Type: Full-Time Work Arrangement: Remote Reports To: Customer Service Manager

About the Role
We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. The adecuado candidate enjoys helping people, solving problems, communicating clearly, and creating a positive customer experience. This position will be responsible for assisting customers with questions, requests, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.

Key Responsibilities
- Respond to customer inquiries by phone, email, chat, and other communication channels.
- Provide accurate information about products, services, policies, and procedures.
- Assist customers with requests, reservations, changes, cancellations, and general questions.
- Resolve customer concerns professionally and efficiently.
- Follow up with customers to ensure their needs have been addressed.
- Maintain accurate customer information and communication records in company systems.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Coordinate with internal teams to resolve customer requests.
- Maintain a positive, professional, and solution-oriented attitude.
- Meet established customer service, quality, and productivity standards.
- Protect customer confidentiality and follow company policies and procedures.
- Perform other customer service-related duties as assigned. Qualifications
- High school diploma or equivalent required.
- Previous customer service, hospitality, sales, travel,



or administrative experience preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Professional and friendly attitude.
- Ability to remain calm and helpful when handling difficult situations.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks and prioritize effectively.
- Comfortable using computers, email, CRM systems, and other digital tools.
- Ability to work independently and as part of a team. Preferred Qualifications
- Experience in the travel, hospitality, tourism, or service industry.
- Experience with CRM or customer management platforms.
- Bilingual English/Spanish is a plus.
- Experience handling reservations, bookings, or customer accounts is a plus.

What We Offer
- Competitive compensation.
- Training and professional development opportunities.
- Supportive and collaborative team environment.
- Opportunities for career growth. Duties
- Act as the main liaison for clients, providing exceptional service through various communication channels
- Manage client inquiries related to insurance sales, benefits administration, and general account questions
- Conduct outbound telemarketing efforts to promote services and identify new sales opportunities
- Negotiate terms and solutions with clients to meet their needs while aligning with company policies




- Support sales administration tasks such as processing documentation, updating records, and tracking client interactions
- Analyze client data to identify trends, improve service delivery, and recommend tailored solutions
- Collaborate with marketing teams to implement strategies that enhance client engagement and retention Requirements
- Proven experience in outside sales, retail sales, or telemarketing roles with a focus on customer interaction
- Strong negotiation skills combined with excellent communication abilities in multiple languages; bilingual proficiency is a plus
- Familiarity with sales administration processes and analysis skills to interpret client data effectively
- Knowledge of insurance sales or benefits administration is highly desirable
- Exceptional customer service skills with a clear understanding of HIPAA regulations when handling sensitive information
- Ability to work independently in a remote setting while maintaining high productivity and organization
- Multilingual capabilities to serve diverse client populations effectively Embark on a rewarding journey where your energy fuels exceptional client experiences We’re committed to supporting your growth through comprehensive training and ongoing development opportunities. Join us today to make a meaningful impact while advancing your career in a vibrant, remote environment.
- Work from home Work

Location:
Remote Partially Remote Buenos Aires, Argentina Full time R-66819 Who We Are At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a

📌 Remote Customer Service Specialist (Buenos Aires)
🏢 gsolutions
📍 Buenos Aires