Smartrecruiters, Inc. is seeking a Technical Support Representative for a fully remote role serving Latin America while supporting a U.S.-based SaaS platform.
The role focuses on customer guidance, platform navigation, permit filings, account management, and resolving technical issues with a customer-first mindset. The idóneo candidate has 2+ years in customer service or technical support, strong English, experience with SaaS, CRM tools, and a proven ability to explain technical concepts clearly.