Overview

The GDS Alliance Operations Lead Analyst will operate from the GDS Alliances Delivery Center and provide structured operations, governance, stakeholder coordination, reporting, content management and execution support for the Pegasystems Alliance within the broader Global Alliances and Ecosystem Relationship Enablement function.

Serve as the central operations and PMO support point for assigned alliance activities, ensuring priorities, workstreams, owners, timelines, risks, dependencies and follow‑ups are clearly captured, tracked and progressed with discipline.

Provide Pegasystems alliance leadership with timely business insights through structured reporting, dashboards and executive‑ready narratives covering sales, pipeline, opportunity tagging, partner‑sourced and co‑sell activity, prospect tracking, key GTM wins, book of business movements, partner program measures and other performance indicators.

Support governance cadence for leadership meetings, QBRs, planning forums and operational reviews by developing agendas, storyboarding content, coordinating inputs, preparing meeting materials, capturing actions and tracking closure.

Maintain and continuously refresh alliance reference materials, Share Point content, leadership‑ready presentations, internal updates and other enablement assets to improve findability, consistency, relevance and adoption across stakeholder groups.

Coordinate with Brand, Marketing and Communications teams to develop, review and maintain alliance‑related content, ensuring alignment with messaging standards, stakeholder expectations and partner program requirements.

Program manage Pegasystems partner tools, portals and operational processes, including Partner Portal and My Pega access request tracking, issue resolution, adoption monitoring, certification and skills currency tracking, training coordination and tool administration support.

Work with alliance investment, finance, legal and enablement teams to support Pegasystems Market Development Fund processes, investment tracking, compliance monitoring, quarterly reviews, documentation readiness, claims support and process adherence.

Support Pegasystems alliance contract and governance activities, including initiation and tracking of localization of global agreements, program documentation,



partner distinction or specialization requirements and related compliance actions in collaboration with the Ecosystem Contracts team and relevant business stakeholders.

Partner with onshore Pegasystems alliance enablement contacts on strategic projects, transformation initiatives, stakeholder mapping, partner offering or marketplace coordination, event or sponsorship coordination, training interventions and other priority initiatives as required.

Requirements

7+ years of progressive, relevant experience in alliance operations, program management, business operations, sales/GTM enablement, ecosystem support, consulting operations, technology partner enablement or enterprise software partner operations

Strong understanding of alliance, ecosystem or partner program operations, preferably in a professional services, technology, consulting, shared services, GCC or general capability center environment; exposure to Pegasystems, enterprise software, CRM, workflow automation, low‑code platforms or digital transformation ecosystems would be advantageous.

Working knowledge of sales, revenue, pipeline, opportunity lifecycle, partner program metrics, GTM motions, co‑sell or referral activity, partner distinctions, specialization requirements and performance reporting, with the ability to interpret data and convert it into concise executive‑ready insights.

Strong program and project management skills, including planning, tracking, governance cadence management, risk and dependency monitoring, action follow‑up and management of multiple priorities with competing deadlines.
Advanced proficiency in Microsoft Excel and Power Point, with Power BI, Power Automate, Share Point, workflow tools or other reporting and collaboration platforms considered an advantage.
Experience with continuous improvement, process simplification and operational excellence, including process mapping, SOP development, control documentation, audit readiness, root cause analysis and issue resolution.




Ability to identify automation opportunities and apply digital tools responsibly to improve productivity, reporting quality, follow‑up discipline, knowledge management and stakeholder experience.

Practical exposure to generative AI tools for research, content development, summarization, insight generation, workflow support and productivity enhancement; preferable exposure to Agentic AI concepts, AI‑enabled process automation, AI agents or Copilot‑style productivity tools.

Strong stakeholder management capability, with the ability to engage senior onshore stakeholders, anticipate needs, manage expectations and build trusted advisor relationships across functions and geographies.
Excellent written and verbal English communication skills, including business writing, executive presentation development, narrative building and the ability to create high‑quality content with limited initial guidance.

Strong analytical thinking, problem solving, research capability and attention to detail, with the ability to work across multiple teams to drive practical and timely resolution.

Core Competencies
Demonstrates expertise in alliance operations and program management, with a strong focus on stakeholder coordination, reporting, and governance. Proficient in utilizing digital tools and analytics to enhance operational efficiency and deliver executive‑ready insights.

Highest‑signal resume keywords

Alliance Operations Management
Program Management
Stakeholder Engagement
Data Analysis and Reporting

Microsoft Excel and Power Point Proficiency

Hard Skills

Program Management
Data Analysis
Process Improvement
Opportunity Lifecycle Management
Performance Reporting
Risk Management
Governance Cadence Management
SOP Development
Automation Identification

Content Development

Soft Skills

Stakeholder Management
Analytical Thinking
Problem Solving
Attention to Detail

Communication Skills

Industry Keywords

Alliance Operations
Ecosystem Support
Enterprise Software
CRM
Digital Transformation
Professional Services
Consulting Operations
Low‑Code Platforms
Market Development Fund

Co‑Sell Activity

Tools & Technologies

Microsoft Excel
Microsoft Power Point
Power BI
Power Automate
Share Point
Generative AI Tools

Workflow Tools

#J-18808-Ljbffr

📌 Supervising Associate – GDS Alliances Operations, Pegasystems (Buenos Aires)
🏢 EY
📍 Buenos Aires