Technical Support Specialist (SaaS | SQL)

Buenos Aires World Tech Recruiting

Hoy

Job Description

This is a remote position.

Please Note that Working Hours are 1 2 PM–9 PM US Pacific Time (overnight hours for candidates in regions such as Africa and the Middle East).

Our client is a well-established B2B SaaS company powering complex, real-world operations across industries like hospitality, travel, and workforce logistics. Their platform supports enterprise clients running 24/7 operations—where performance, reliability, and precision truly matter.

This is not a typical support role. You’ll be working directly in live production environments , solving meaningful technical challenges and gaining deep exposure to how large-scale SaaS platforms actually operate.

Why this role stands out

- Work hands‑on with production databases and live systems
- Move beyond basic support into technical troubleshooting and problem‑solving
- Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular
- Partner with technical client stakeholders (not just end users)
- Join a lean, high‑impact team where autonomy and ownership are valued
- Build a strong foundation for growth into senior support, Dev Ops, or engineering‑adjacent roles

What you’ll be doing

You’ll sit at the intersection of client support and technical operations , diagnosing and resolving issues across database, application, and infrastructure layers.

On any given day, you might:

- Investigate a system issue using SQL queries
- Resolve performance bottlenecks or data inconsistencies




- Monitor production environments and prevent issues before they escalate
- Work directly with clients to troubleshoot and explain technical problems
- Collaborate with engineering to elevate and resolve complex cases

During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.

Tech environment

- Cloud: Azure
- Database: SQL Server
- Backend: .NET
- Frontend: Angular
- Tools: Jira, RDP, monitoring/logging tools, SQL Profiler (and similar)
- Integrations: SSO, payment systems, reporting tools (Power BI)

Requirements

- 3+ years of technical support experience in a SaaS/software environment (non‑negotiable)
- Strong SQL skills (queries, troubleshooting, working with live data)
- Experience supporting web‑based applications in production
- Ability to troubleshoot across multiple layers (database, application, network)
- Comfortable working with remote servers / environments (RDP)
- Strong English communication skills —you’ll interact directly with clients
- A self‑starter mindset —you take initiative, don’t wait for direction

Nice to have

- French and/or Spanish language skills
- Experience with Microsoft stack (.NET, IIS, Azure)
- Exposure to L2/L3 or production support environments
- Familiarity with SSO (SAML/OAuth)
- Experience working in distributed, remote teams

Benefits

If you’re looking to level up from traditional support into a more technical, high‑impact role, this is an opportunity to build real depth in systems, databases, and production environments—while working with a collaborative, no‑politics team.

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