We are looking for an IT Operations & Support Engineer to join our team and help provide a secure, reliable, and productive technology environment for employees across the organization.

In this role, you will work closely with the IT Manager to support day-to-day IT operations, manage employee onboarding and offboarding processes, maintain office infrastructure, troubleshoot technical issues, and contribute to security and operational initiatives.

The idóneo candidate is service-oriented, proactive, organized, and passionate about technology. They enjoy solving problems, collaborating with different teams, and continuously improving the employee technology experience.

Role & Responsibilities

Employee Support

- Configure, deploy, and maintain laptops and workstations for new hires.

- Manage user accounts, permissions, and access provisioning across internal systems and applications.

- Support employee onboarding and offboarding processes, ensuring proper equipment allocation and access management.

- Provide technical assistance to employees for hardware, software, networking, and productivity tools.

- Troubleshoot and resolve IT-related issues in a timely and professional manner.

- Support both in-office and remote employees.

IT Operations

- Manage and track IT requests through Jira Service Management.

- Monitor, prioritize, and resolve support tickets according to established SLAs.

- Maintain hardware inventory and asset lifecycle management.

- Coordinate equipment repairs, replacements, warranties, and vendor interactions.

- Create and maintain technical documentation, procedures,



and knowledge base articles.

- Assist in evaluating and implementing new tools and technologies that improve productivity and operational efficiency.

Infrastructure & Network Management

- Monitor and maintain office network infrastructure, including Wi-Fi, switches, routers, printers, conference room equipment, and other technology assets.

- Work with vendors and service providers to ensure reliable connectivity and infrastructure services.

- Assist with network troubleshooting and infrastructure improvements.

- Support office technology projects and infrastructure upgrades.

Security & Compliance

- Apply company security policies and IT best practices across all supported systems.

- Assist with endpoint management, device provisioning, software updates, and compliance initiatives.

- Support identity and access management processes, including MFA, password management, and least-privilege principles.

- Identify, document, and potential security incidents or vulnerabilities.

- Collaborate with the IT Manager on security-related initiatives and continuous improvement efforts.

- Security & Compliance Emphasis: Given Eclypsium’s focus on supply chain and firmware security,



explicitly mention security responsibilities in day-to-day work:

- Enforcing endpoint security (EDR/Antivirus, disk encryption, MFA policies).

- Supporting compliance frameworks (e.g., SOC 2, Zero Trust access policies).

Collaboration

- Work closely with the IT Manager to execute IT initiatives and support the company’s technology roadmap.

- Partner with HR, Engineering, Finance, and other teams to ensure a seamless employee experience.

- Contribute to process improvements that enhance efficiency, security, and scalability.

Minimum qualifications

Experience:

- 2+ years in IT Support, Desktop Support, or Systems Administration.

- Advanced English proficiency is mandatory.

Technical Skills:

- Operating Systems: Hands‑on experience supporting macOS, Windows, and Linux environments.

- MDM & Identity Tools: Experience with platforms like JumpCloud, Microsoft Intune, Google Workspace.

- Networking Basics: Understanding of TCP/IP, Wi-Fi configuration, VPNs, and VLANs

- Experience troubleshooting hardware, software, networking, and productivity applications.

- Experience managing tickets through Jira Service Management, ServiceNow, Zendesk, or similar platforms.

- Knowledge of information security fundamentals and IT best practices.

- Experience with identity and access management processes.

- Ability to prioritize multiple tasks and work independently.

Soft Skills:

- Excellent communication and collaboration skills.

- Strong problem-solv ing and an

📌 IT Operations (Córdoba)
🏢 Eclypsium
📍 Córdoba