We're hiring a Service Manager to facilitate service efforts in the San Juan Islands, WA. This position works closely with service superintendents, foremen, and the regional principal to support client relations, performance management, training, and development, as well as AP and AR/Billing for the service department. This position is accountable for thorough and competent management of schedules, estimates, resource allocation, and documentation during the complete life-cycle of service jobs. For many responsibilities, Dowbuilt offers comprehensive support, training and ongoing learning opportunities to develop these skills.

What You’ll Do

As a Service Manager, you’ll be responsible for:

- Maintaining timely and effective communication with team, field, client, owner’s rep, design partner, etc.
- Having a proactive, versátil, and responsive attitude when faced with challenges, opportunities and changes. Maintaining an enthusiasm for learning and an openness to feedback.
- Participating in company growth, community engagement and cultivating milestones in-keeping with company strategic objectives.
- Operating from a place of integrity, professionalism, and diligence, always caring for critical relationships with our clients, partners, and in-house team.

Client Relationship Management

- Supporting Service Superintendents and clients with issue management and resolution. Taking responsibility for identifying what is considered Dowbuilt Warranty, Unbillable vs. Billable or back charge.
- Managing complex, nuanced conversations and negotiations with clients, client representatives (estate/ house managers), principals, Build and Service superintendents.
- Meeting with new potential clients to assign resources and ensure fit.



Completing new service client set up, including proposals, service agreement negotiation, Project Information Sheet, job number assignments and estimates.
- Responding to all client inquiries and requests in a timely and courteous manner. Supporting team members to build long-term relationships with clients and manage client list and personal information confidentially.
- Assisting Service Superintendents with tracking aging service items and creating service lists and maintenance schedules for service homes.
- Maintaining client records and personal information in accordance with departmental and company policies.

Service Department Management

- Participating in budgeting, financial reviews, and quarterly management reports.
- Collaborating with Build Project Managers, Principals and Superintendents to facilitate smooth transitions of projects from Build to Service.
- Managing overall risk profile of subcontracts and client contracts in accordance with company policies.

Service Team Management

- Performing regular check-ins with team members. Responding to all inquiries and requests from team members and clients. Providing regular feedback and conduct performance development meetings, as well as counseling / corrective action with team members.
- Planning for staffing and manage labor resources efficiently.



Coordinating with Dowbuilt’s Recruiting Manager to review postings and job descriptions for accuracy, participating in interviews and provide feedback on candidates.
- Providing new service employee training and onboarding. Presenting learning content and check for understanding. Providing all required documents and create learning plans for new hires. Supporting ongoing professional development goals of team members.
- Partnering with Dowbuilt’s Safety Manager to provide safety awareness and learning opportunities for team members. Ensuring employees have all required safety training and enforce safety policies and procedures.

Procurement / AP Management

- Coordinating execution of master subcontractor agreements, Certificates of Insurance, and other required subcontractor documentation.
- Submitting, reviewing, and approving subcontractor invoices.
- Assisting Service Superintendents with research, selection, estimate presentation to clients, order and delivery of products and materials.

Billing / AR Management

- Reviewing and approving all time entries, receipts, subcontractor invoices and credit card purchases for service jobs. Investigating and resolving coding questions and issues.
- Reviewing time, materials and subcontractor costs prior to bills being created. Reviewing Field Reports for each client and edit for clarity, content and language.
- Coordinating with Accounting to review pre-billing reports and final bills. Documenting and sending monthly billing to clients via email or post.
- Following up with clients as needed for aging Accounts Receivable. Tracking cash receipts and outstanding bills until resolution.

Stan

📌 Construction Service Manager (San Juan)
🏢 Dowbuilt
📍 San Juan