The primary focus of this position is to provide support, training, and work direction to team members.
The Associate Customer Service Supervisor monitors the team and individual performance and reviews areas that need improvement.Work Schedule & LocationPosition based in Buenos Aires, Argentina.Remote PositionMonday-Friday, 8:00 AM to 5:00 PM CST schedule, with flexibility to provide occasional weekend support when business needs require.What's In It For YouThe opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environmentsThe ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our bestWhat You Will DoSupports supervisor in helping manage day-today activities of Customer Service GroupProvides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines within own work group/project teamDecisions primarily impact own work group/project team and may potentially impact other work groups/project teamsCreates and maintains scheduled and Key performance indicators for the Customer Service GroupsTroubleshoots systems when issues ariseDevelop, create, and facilitate training procedures.
Ensures all processes and procedures are documented and adhered toProvide training and support for new and existing employeesDemonstrates knowledge of complex scenarios related to the order-to-cash processProvides supervision, work direction, and feedback on the daily processing of customer orders, returns,



and inquiriesMinimum QualificationsAdvanced English proficiency (oral and written)3-5 years customer service or business-related experience required1-3 years of people leadership experienceStrong analytical skillsExperience with Microsoft Office Suite software (Excel, Word, and Outlook)Excellent problem solving, investigation and troubleshooting skillsAbility to work independently in a fast-paced environmentInternal Associates applying to this role must currently work within the North America Customer Service departmentPreferred QualificationsSAP experienceMust be able to work successfully in a highly structured environmentStrong oral and written communication skillsAbility to interact professionally with others in a multi-division environmentCritical attention to detail and highly dependableAbility to prioritize workflow while utilizing strong time management skillsAbility to handle multiple tasks at onceAbility to exercise good judgment in decision makingNuestro compromiso con una cultura de inclusión y pertenenciaEcolab está comprometido con el trato justo e igualitario de todas las personas colaboradoras y postulantes, y con la promoción de los principios de igualdad de oportunidades en el empleo.
Reclutaremos, contrataremos, promoveremos, transferiremos y brindaremos oportunidades de desarrollo con base en las calificaciones individuales y el desempeño laboral, en todos los aspectos relacionados con el empleo, la compensación, los ventajas, las condiciones laborales y las oportunidades de crecimiento.
Ecolab no discriminará a ninguna persona colaboradora ni postulante por motivos de raza, religión, color, credo, nacionalidad, estado de ciudadanía, sexo, orientación sexual, identidad y expresión de género, información genética, estado civil, edad o discapacidad.
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📌 Associate Customer Service Supervisor (Quilmes)
🏢 Ecolab
📍 Quilmes