About The Role

We are seeking a Senior Ecommerce Account Manager to lead high-value ecommerce client accounts and oversee the internal pod responsible for strategy, execution, communication, and performance.

This is an agency-side, client-facing role focused on account ownership, strategic direction, cross-functional team leadership, and quality assurance across paid media, creative, email/SMS, CRO, and full-funnel ecommerce initiatives.

The Agency Key Account Manager goes beyond traditional client service or relationship management. This person is expected to understand account performance, identify growth opportunities, guide internal teams, challenge weak execution, and communicate strategy clearly to clients.

You will work closely with Strategists, Creative Directors, Media Buyers, Designers, Email/Lifecycle teams, VAs, and leadership to ensure client deliverables are aligned with agency standards, client goals, and performance opportunities.

Benefits

- Monthly salary: $1,800 - $2,000 USD
- Major and minor medical expense insurance.
- Christmas bonus.
- Mental health support.
- Up to 3 days of sick leave with full pay.
- Vacation bonus equivalent to 25% of the corresponding vacation days.
- Professional Growth & Upskilling Opportunity.
- Paid Time Off: Team members receive 5 PTO days from day one. After the first year of employment, PTO increases to 15 days per year, with additional days added based on tenure.

Key Responsibilities

- Serve as the main point of contact for assigned clients, providing proactive communication, performance updates, strategic guidance, and clear next steps.
- Own the strategic direction and day-to-day account leadership for assigned ecommerce clients within your pod.
- Lead internal pod coordination across Paid Media, Email/SMS, Creative, CRO, Design, and VA support to ensure work is delivered accurately, on time, and aligned with client goals.
- Review account performance across platforms such as Meta, Google Ads, Klaviyo, Shopify, GA4, and reporting dashboards to identify risks, opportunities, and next steps.
- Help diagnose whether performance issues are coming from paid media, creative, offer, landing page, email/SMS, tracking, product, inventory, seasonality, or broader funnel gaps.
- Guide campaign strategy, testing roadmaps,



optimization plans, offer recommendations, and creative direction alongside media and creative teams.
- Lead or support primary text, creative copy, offer positioning, hooks, and asset ideation when needed.
- Understand current paid media strategy, including Meta Advantage+, broad targeting, creative testing, campaign structure, and performance diagnosis, in order to guide conversations and challenge weak recommendations.
- QA briefs, campaign direction, creative assets, copy, email/SMS deliverables, landing page recommendations, and client-facing outputs before they are shared or launched.
- Oversee pod quality and internal workflows, making sure campaigns, briefs, creative assets, and deliverables meet agency standards before going live.
- Conduct client calls and pod-level meetings to surface blockers early, align priorities, maintain project momentum, and ensure client satisfaction.
- Manage client expectations around timelines, deliverables, performance, scope, revisions, and next steps.
- Identify growth opportunities, retention risks, upsell opportunities, and strategic gaps within assigned accounts.
- Collaborate with the Lead Strategist, Creative Director, Media Buying Director, and leadership team for quarterly planning, major brand shifts, escalations, and larger strategic pivots.
- Maintain clear visibility into account health, client sentiment, pod workload, performance trends, blockers, and upcoming priorities.
- Escalate performance concerns, client risks, internal blockers, or quality issues early with clear context and recommended next steps.
- Ensure internal teams understand not only what needs to be done, but why it matters for the client’s strategy and performance.
- Support client retention by providing proactive strategy, strong communication, quality control, and consistent follow-through.

Key Requirements





- 5+ years of experience in agency account management, client strategy, or a similar client-facing digital marketing role.
- 4+ years of experience in digital marketing, preferably within a performance marketing or ecommerce agency.
- 3+ years of experience working with ecommerce brands.
- Professional English proficiency, both written and verbal.
- Proven experience owning client communication, strategy, and internal execution across multiple accounts.
- Experience managing or coordinating cross-functional agency teams across paid media, creative, email/SMS, CRO, and client deliverables.
- Strong understanding of ecommerce performance marketing across Paid Media, Creative, Email/SMS, CRO, and full-funnel strategy.
- Ability to review and interpret performance across platforms such as Meta Ads, Google Ads, Klaviyo, Shopify, GA4, and reporting dashboards.
- Strong understanding of how creative, offer, landing page, media buying, tracking, and lifecycle marketing impact ecommerce performance.
- Ability to QA creative, copy, briefs, campaign direction, and client-facing deliverables.
- Strong expectation management, client communication, and problem-solving skills.
- Highly autonomous, proactive, organized, and comfortable making decisions without daily leadership approval.

Desired Skills

- Familiarity with platforms and tools such as Google Drive, Notion, Slack, ClickUp, Meta Ads, and Klaviyo.
- Experience mentoring peers or managing junior team members is a plus.

Working conditions

- Job schedule: Monday to Friday, Full-time.
- 100% remote environment.

Why join us? You will step into a fast-paced, high-impact, and remote-first environment where you have the autonomy to truly own strategy and operate independently. We invest heavily in our team's continuous growth by offering a competitive salary with clear pathways to leadership opportunities, generous PTO, and access to premium courses, workshops, and marketing certifications. You will also benefit from close collaboration with senior leadership and pod ownership within a strong, collaborative team culture. If you are a driven talent ready to take ownership, lead teams, and shape the future of modern marketing, APPLY TODAY to join our fast-growing agency!

📌 Senior Ecommerce Account Manager (Argentina)
🏢 Bloom Digitals
📍 Argentina