Hey, you! Wanna become #OneOfUs?

We are on the lookout ?? for the next awesome customer-obsessed problem solver to join HKR.TEAM as a Customer Support Specialist, working for a US-based client in the restaurant technology space that serves as a Virtual Concierge AI for hospitality businesses. ??

Btw, HKR.TEAM was remote before it was even cool! ?

Remote Is Allowed, Encouraged, And The Norm. Now, And Forever. There’s Only One Catch, And It Comes From This Guy

“Whatever you are, be a good one” - Abraham Lincoln.

To apply, please fill out our external form. ??

(You will be redirected to it automatically, once you click "Apply").

What you'll be doing?

? Be the go-to hero for customers by responding to questions and issues across email, live chat, and Zoom, resolving as much as possible on the first contact.

? Translate complex product issues into clear, friendly, and simple explanations for non-technical restaurant owners and staff.

? Own your queue like a boss, prioritizing dynamically throughout the day to hit response targets like Time to First Response.

? Team up with Product and Engineering by writing organized, actionable bug reports and feature feedback, and following up until they are fully resolved.

? Play detective by spotting patterns in recurring issues and proactively flagging trends rather than just closing tickets one by one.

? Keep the knowledge flowing by contributing to and maintaining help docs, macros, and internal knowledge base articles to reduce repeat questions.

? Stay cool as a cucumber, effectively de-escalating frustrated or urgent customers when needed.

? Participate in a shared weekend on-call rotation, making sure restaurants are supported during their busiest times outside standard weekday hours.

About You





? You have a strong technical aptitude with the superpower to explain complex issues simply and patiently.

? You've got the creds: proven experience supporting customers across email, live chat, and video platforms like Zoom.

? You genuinely love support work—you are motivated by solving real problems and helping people, not just closing tickets.

? You're super comfortable working with support metrics (Time to First Response, resolution time, CSAT) and using them to guide your daily workflow.

? You have experience partnering seamlessly with Product and Engineering teams, including writing clear bug tickets.

? You are highly organized, capable of managing a dynamic workload, and available to work occasional weekend shifts as part of an on-call rotation.

Perks

? Fair market pay

? Remote, full-time job - work as an independent contractor from the comfort of your own home!

? Afternoon US schedule in shifts (with 1 hour of lunch break ?)

? Start-up culture, young team, no egos, no BS

About Us

✨ At HKR.TEAM, we're all about the start-up life—innovative and dynamic, not corporate and stuffy. We're on a mission to simplify general HR.

✨ Transparent culture, tech-savvy, and quick decision-making.

✨ Feedback fuels our growth, and we celebrate all wins. Meritocracy is our game; it's what you bring to the table that counts.

✨ Fantastic mix of US clients with more to come.

✨ We value ownership and getting things done. We ask, "How much did you care?" If you're passionate, you're nailing it.

✨ Ideal for creative minds who love contributing ideas and improving processes.

✨ Oh... and we don't waste time in useless meetings.

Location

? Based in Bucharest and Cluj, Romania, we're remote-first. Whether you work from home or pop into the office, we support what works best for you. Embracing change is who we are.

📌 Customer Support Representative (Argentina)
🏢 HKR.TEAM
📍 Argentina