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Job Title: Customer Success Representative

About The Company

Our client is a small, Florida-based HVAC company that needs a Customer Service Representative to manage its back office operations.

Job Description

In this role, you will be the main point of contact for customers. You will handle daily back-office tasks. You will work closely with the owners as a key member of a small team. This position involves answering phones, managing customer needs, and handling paperwork to ensure jobs run smoothly.

Responsibilities Of The Role

- Answer incoming phone calls and call customers back or out as needed.
- Handle customer questions and complaints.
- Build purchase orders.
- Send invoices to customers.
- Submit permit applications online and follow them through.
- Take credit card payments from customers.
- Perform other back-office tasks as they arise.

Required Experience And Qualifications

- Strong spoken and written English.
- Ability to work with little supervision and manage your own time.
- Trustworthy, especially when handling customer credit card payments.




- Comfortable being a supportive team player and doing various tasks in a small business.
- Focused on goals rather than just working hours.

Preferred Skills

- Experience with House Call Pro.
- Some hands-on experience with QuickBooks.

Personality

- Self-managing: you plan your own work and keep things moving without needing constant direction.
- Resourceful problem-solver: you try to find solutions using online resources before asking for help.
- Personable and upbeat: you enjoy talking to people and make customers feel well cared for.
- Team player with a startup mindset: you are happy to do different tasks and want to help the business grow.
- Trustworthy and dependable: you handle money, customer data, and office tasks with integrity.

Software & Tools

- HouseCall Pro.
- QuickBooks or similar accounting software.
- Google and ChatGPT for research.

Schedule

Monday to Friday

8:00 AM to 6:00 PM Eastern Time

50 hours per week

Salary And Benefits

- Payment in USD or Local Currency according to candidate's preference.
- Full-time remote opportunity.

📌 Customer Success Representative (Argentina)
🏢 Virtustant
📍 Argentina