Persona is a recruiting and staffing company that hires exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth.Our clients include Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between.
We offer roles in project management, operations, finance, design, marketing, customer success, and more.
Every hire is for a specific open position: one person, one dedicated client, built to last.Every offer we make is for an open role with a single client — the kind of role that's almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world.Persona was founded in **** by two Stanford graduates on a simple idea: talent is everywhere, but opportunity isn't.
By recruiting globally for specific client roles, we've grown into one of the fastest-growing companies in the global staffing industry.
Every applicant goes through the same steps, and each one is designed to let you show what you can actually do.We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job.
If that's you, and one of our open roles fits, we'd like to meet you.Role SummaryWe are hiring a Customer Success Manager to manage a book of growing advertiser accounts at a performance-marketing / commerce-media company.
You will own mid-market and test-stage accounts day to day ($10K-$20K pilots and steady monthly spenders) while supporting senior team members on the largest enterprise accounts.
This role is hands-on and operational, built for someone who lives inside an Ads Manager, uses AI agents and SQL/Hex to pull performance data, and is the first person to notice when an account is overspending, underdelivering, or broken.You must be technically comfortable — not an engineer, but able to set up a postback, test a tracking link, and explain to a client in plain language why their CPA moved.
Adecuado candidates have 2-4 years in performance marketing, affiliate, commerce media, or ad tech and want to grow by proving they can run accounts cleanly,



then taking on bigger ones.Key ResponsibilitiesTake new advertisers from signed IO to live in Ads Manager: campaigns, ad groups, targeting, offers, creatives, budgets, and CPA targets at the ad group levelBuild and maintain offer and creative variations so the optimization model has enough to test, including surface-specific assets (banners, native formats, partner placements)Set up and QA conversion tracking: server-side postbacks, MMP events (Singular, AppsFlyer, Branch), and event configuration before launchTest tracking links and macros, confirm conversions fire correctly post-launch, andMonitor spend, pacing, CTR, CVR, and CPA daily across your book; catch overspend and underdelivery (especially across month boundaries and weekends) before the client doesMake routine optimizations within guidance — retire low performers, refresh copy, adjust CPA targets — and flag bigger changes to your managerUse AI agents, Claude, and Hex to pull performance cuts, diagnose drops, and draft client recaps quicklyAct as day-to-day contact for your advertisers: check-ins, monthly recaps, quick answers, and plain-language explanations of why spend or CPA movedPrepare data and talking points for QBRs, support senior teammates in running them, and re-engage lapsed advertisers with relevant offersTurn client feedback and platform friction into clear feature requests and bug reports for Product and Engineering, and keep internal playbooks (postback docs, onboarding checklists, QA steps) currentRequired Qualifications2-4 years in customer success, account management, or campaign operations — ideally in performance marketing, affiliate, commerce media, or ad techFluent in performance metrics: CPC, CPA, CTR, CVR, pacing, and IO cap management are part of your everyday vocabularyTechnically curious — you've worked with tracking links, pixels, or postbacks, or you can follow API and integration docs on your ownComfortable with daily account hygiene across many budgets,



launches, and client threads simultaneouslyStrong written communication; can draft a concise client recap and explain a performance change without jargonAI-forward: already uses AI tools to work faster and wants to get better at itProactive: flags problems early, asks for help when stakes are high, doesn't wait to be told to check an accountFully fluent in EnglishAbility to work U.S. business hours (PT, CT, or ET)Ability to commit long-term and full-timePreferred QualificationsDirect experience with a mobile measurement partner / MMP (Singular, AppsFlyer, Branch, Adjust, Kochava)Direct experience with an affiliate or performance network (Impact, Rakuten Advertising, Pepperjam, Awin, CJ Affiliate, Partnerize)Exposure to regulated advertisers (financial services, sports betting, gaming, insurance)Working knowledge of SQL and notebook tools (Hex, Mode, Hex, Deepnote, Jupyter)Familiarity with server-side tracking standards (S2S postbacks, conversion APIs, Meta CAPI, Google sGTM)Experience with mobile app install campaigns, DTC lead-gen, or app event optimizationPrior experience at an ad network, affiliate network, DSP, or performance agencyTools & TechnologiesAds Manager platforms, Singular, AppsFlyer, Branch, Adjust, Kochava, Impact, Rakuten Advertising, Pepperjam, Awin, Hex, Mode, SQL, Looker, Google Analytics 4, Postman, Charles Proxy or Proxyman, Google Workspace, Slack, Notion, Claude, ChatGPTCore CompetenciesOperator mindset; lives inside the Ads ManagerTechnically curious without needing to be an engineerHighly organized across many budgets, launches, and QA checksProactive problem-solver; catches issues before clients doClear communicator; translates performance moves into plain EnglishAI-fluent and leverages tooling to move fasterService-minded; makes clients confident in the numbersWhat We OfferBest salaries in the industrywork remotely from the location specified for this role permanentlyOpportunities for growth and advancementA fast-paced and collaborative environmentA warm, people-first company cultureGet paid in your currency of choiceFull benefitsThis is a full-time, long-term remote position dedicated to one client company.
Persona provides onboarding and ongoing employment support for this position.
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📌 Customer Success Manager, Performance Marketing (Work From Home) (Santa Fe)
🏢 Persona
📍 Santa Fe