Who We Are At Kyndryl, we run and reimagine the mission

- critical technology systems that drive advantage for the world’s leading businesses.

We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.

For our people—Kyndryls—that means doing purposeful work that powers human progress.
Join us and experience a versátil, supportive environment where your well-being is prioritized and your potential can thrive.

The Role Key Responsibilities 1.

ITIL & Service Management Practice

- Apply ITIL principles consistently in daily service operations, balancing process compliance with the speed required to restore service.
- Follow and reinforce defined process roles, handoffs, and records across Incident, Problem, Change, Monitoring, and Event Management.
- Ensure tickets, problem records, and related changes are correctly linked so work remains traceable between processes.
- Support resolver teams and service desk colleagues in understanding escalation paths,



priorities, and service management expectations.

1. Incident & Major Incident Management

- Manage day-to-day incidents within agreed service levels, ensuring they are correctly prioritized, assigned, escalated, and communicated.
- Act as Major Incident Manager for assigned services or on-call rotations, opening the bridge, establishing roles and update cadence, and driving toward restoration, escalating to senior service management for the most critical or enterprise-wide events.
- Keep the bridge focused on business impact, recovery options, blockers, decisions, and next actions with clear owners.
- Prepare and send clear, timely updates to technical teams, service owners, and business stakeholders using established communication templates, and contribute to leadership updates.
- Maintain accurate major incident timelines, actions, decisions, and communications to support review and audit.
- ...

📌 Service Management - Lead (Buenos Aires)
🏢 1250 Kyndryl Argentina
📍 Buenos Aires