USD 8 - 9 Hourly Entry Level Level Customer Service/Support
About the Job
Customer Service Representative – Full Time Position OnlyHours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.
Must Have Requirements
These are essential requirements for this role. Candidates must meet all of the criteria below.
Location
Responsibilities
- Customer Service Agents will handle order entry and resolution with precision and professionalism.
- Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions. Agents will utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and Connex.ai for CRM and escalation handling.
- Success in this role requires attention to detail, strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement.
- Customer Service Representatives are required to effectively manage their time. They should regularly review their calendars on a daily, weekly, and monthly basis to strategically prioritize their tasks and optimize their schedules.
- Customer Service Representatives are expected to communicate professionally, clearly, and effectively with customers and clients, both written and verbal communication.
- Customer Service Representatives must use proper grammar, punctuation, and spelling, and be able to articulate situational details effectively in their writing.
Qualifications:
- At least (6) months experience in customer service role, 1 year preferred
- Excellent telephone etiquette and ability to speak confidently and persuasively with customers.
- Proven written communication skills including accurate spelling, proper grammar, and ability to express complex situations in writing.
- Strong prioritizations skills, adept at managing assignments and deadlines.
Flexibility is key, as they should be able to adapt and address the most urgent tasks efficiently.
- Ability to work independently
- Basic computer and keyboarding skills
- Knowledge of internet and e-mail required
- Typing Skills (20 WPM+)
- Exceptional attention to detail, strong critical thinking abilities, and proficient problem-solving skills
- Excel both as a team player and strong individual performer. Team-oriented who actively share best practices with their colleagues, fostering a collaborative and supportive work environment.
- Customer Service Representatives will receive 8 days of classroom training followed by 5 days of nesting. Agents must graduate classroom training and complete 5 days of nesting to be paid for new hire classroom training.
Skills
Tools/Platforms
Common Methodologies/Frameworks
General Skills
Customer Relationship Management (CRM) Customer Feedback Analysis Customer Satisfaction
Soft Skills
Attention to Detail Collaboration Communication Time Management Active Listening Positive Attitude
Education & Experience
Experience
1+ Years
Additional Requirements
Technological Requirements Either Mac or Windows
Language English
City/Province/Country La Plata, Buenos Aires, Argentina
About the Company
1840 & Company is a integral leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Job Overview
Employment Type
Department
Customer Service/Support
Job Level
Entry Level
Location
Years of Experience
1+ Years
USD 8 - 9 Hourly
Working Hours
Monday 08:00 - 18:00 (America/Chicago) Tuesday 08:00 - 18:00 (America/Chicago) Wednesday 08:00 - 18:00 (America/Chicago) Thursday 08:00 - 18:00 (America/Chicago) Friday 08:00 - 18:00 (America/Chicago)
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📌 Customer Service Representative (La Plata)
🏢 1840
📍 La Plata