At Cloudbeds , we're not just building software, we're transforming hospitality.
Our platform powers hotels across 150 countries, processing billions in bookings annually.
From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners.
And we do it with a completely remote team.
Imagine working alongside integral innovators to build AI-powered solutions that solve hoteliers' biggest challenges.
Since our founding in ****, we've continually been recognized for excellence, most recently earning top honors at the **** HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.
'As a Customer Support & Onboarding Specialist - Accounting (Latin America), you will help our Latin American hotel customers unlock the full potential of Cloudbeds' financial and accounting capabilities.
You will work directly with clients and their accounting teams across the region to guide them through end-to-end accounting configuration — from chart of accounts mapping and tax setup to ERP integrations and country-specific e-invoicing compliance — ensuring every property is set up correctly and running smoothly from day one.
This is a customer-facing role requiring equal parts hospitality accounting expertise, technical curiosity, and a genuine passion for helping people succeed.
If you thrive behind a spreadsheet but prefer not to engage with customers directly, this role is not the right fit.
&We; sit at the intersection of hospitality expertise and technical execution — solving real financial challenges that hotel operators face every day.
We move fast, collaborate closely with Engineering, Support, and Sales, and take genuine pride in helping customers connect their financial backbone to Cloudbeds.
If you love solving problems that actually matter to the people you are helping, you will feel right at home here.Guide Latin American hotel clients through full accounting onboarding including chart of accounts mapping, tax configuration, revenue recognition setup, reconciliation workflows, and country-specific e-invoicing compliance (Mexico SAT/CFDI, Colombia DIAN, Chile SII, and others)Translate each customer's unique business processes — night audits, folio management, accounts receivable, month-end close — into a properly configured Cloudbeds environmentSupport integrations between Cloudbeds and third-party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, and regional Latin American accounting systemsTroubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approachServe as the internal subject matter expert on Latin American hospitality accounting practices and regional fiscal complianceContribute to onboarding documentation and best-practice resources for hospitality accounting workflows across Latin American marketsCollaborate with Product and Engineering to relay customer feedback and help shape the roadmap5+ years of hands-on accounting or bookkeeping experience specifically within the hotel or hospitality industry — requiredProven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (QuickBooks, NetSuite, M3, or comparable) — not theoretical; you have done thisDeep knowledge of at least one Latin American country's fiscal and e-invoicing requirements with working familiarity across the broader regionStrong customer-facing communication skills — you are comfortable and confident engaging directly with hotel clients and their accounting teams via phone and video dailyFluent in both Spanish and English — this is a firm requirement for this role; Portuguese is a strong additional plusComfort navigating SaaS platforms and adopting new tools quickly with minimal hand-holdingStrong analytical mindset with the ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodicallyPrior hands-on experience in hotel operations — front office, night audit, or revenue managementKnowledge of fiscal compliance requirements across multiple Latin American countries beyond your home marketActive personal use of AI tools or workflow automation — we are building a team that embraces technology and learns continuously#LI-AM1: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship.
At this time, Cloudbeds is unable to provide sponsorship for work visas.
-Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality.
We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers,



and hospitality veterans to solve challenges others haven't dared to tackle.
Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel.
From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it.
If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.Learn more online at cloudbeds.comWinner – Hotel Management Software | HotelTechAwards *****)Overall 10 Best Places to Work | HotelTechAwards *****)Overall Top 10 Hotelier's Choice | HotelTechAwards *****)Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards *****):Remote First, Remote AlwaysPTO in accordance with local labor requirementsFully Paid Parental LeaveHome office stipend based on country of residencyProfessional development courses in Cloudbeds UniversityAccess to professional development, including manager training, upskilling, and knowledge transfer-Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team!
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Cloudbeds is committed to the full inclusion of all qualified individuals.
As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process.
We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply.
If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at ************** or via email at Ver el correo electrónico en job-boards.greenhouse.io .
Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process....
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