Technical Account Manager, ES - LATAM - SOLA

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. We create end‑to‑end products that surprise and delight, making complex things easy and hard things possible, with no cloud experience required. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

As a Technical Account Manager you will help craft and execute strategies to drive customer adoption and use of AWS services. Your technical acumen and customer‑facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade‑offs, proactive scope and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies and keep customers' AWS environments operationally healthy.

Key responsibilities:

- Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
- Complete analysis and present periodic reviews of operational performance to customer.
- Provide detailed reviews of service disruptions metrics detailed pre‑launch planning.
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
- Foster trusting relationships with customers, understanding their business needs and technical challenges.
- Lead technical discussions with senior leadership regarding incidents, trade‑offs, proactive scope and risk management.




- Work directly with AWS integral engineering and service teams to resolve customer issues.
- Travel 10‑25% as needed.

Basic qualifications:

- 5+ years of technical engineering experience.
- Experience with operational parameters and troubleshooting for two of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment.
- Experience in English‑language communication skills, both written and verbal.
- Bachelor’s Degree in Computer Science, Engineering, Math or equivalent work experience.

Preferred qualifications:

- Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture.
- Experience in external enterprise customer‑facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
- Experience in a 24x7 operational services or support environment.
- Experience with AWS services or other cloud offerings.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the provided link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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