Technical Project Manager - Data Center (Remote)
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands‐on with clients
Key Responsibilities
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs




Build long‐term relationships that reduce churn and increase account expansion
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi‐workstream projects across planning, procurement, deployment, and sign‐off
Identify blockers ead exercise (about 3 hours) — given a target segment and API access, produce a scored, enriched contact list, a three‐touch sequence, and the script or flow that generated it; one touch has to survive a claims reviewWorking session with a founder — pick the exercise apart together and build one more thing live in Claude Code
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