Technical Project Manager - Data Center (Remote)
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands‐on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long‐term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on‐site and remote-hands work: server rack/stack, hardware break‐fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client‐facing delivery




Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacentd of meeting or exceeding operational targets?
Can you coach, give feedback, and genuinely develop other people?
Are you excited about building something excellent rather than maintaining something average?
If the answer to these questions is yes, we want to hear from you.
Why You'll Love This Role
This is perfect for someone who:
Wants to work directly with founders, investors, and general business leaders
Sees themselves at Ascend for years, building toward senior leadership
Takes genuine pride in building something excellent and watching their team grow
Values both high performance and sustainable, respectful working practices
Wants to lead a high-performing team that holds itself to a standard most operations never reach
Ascend is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Engagement Structure, Compensation, Shifts, and Benefits
Ascend is a remote-first, global team.
This role is structured as a direct independent contractor engagement, with compensation being stated in USD and be paid in your local currency




As this is an independent contractor engagement, the compensation will not follow a traditional local payroll structure or salary breakup.
This means statutory deductions or components or other local payroll-linked benefits are not applicable unless specifically required under the terms of engagement or communicated in writing by Ascend.
Contractors are responsible for managing any applicable taxes, filings, and compliance requirements in their own location.
This role is part of Ascend's 24/7 client service operations and involves rotating shifts to support clients across different time zones.
This may include overnight shifts, weekends, or public holidays depending on business and team scheduling needs.
Weekly offs and shift schedules are planned in advance wherever possible and managed fair across the team.
The consolidated monthly compensation is designed to account for the nature of the role, including rotating shifts and operational coverage requirements.
Separate allowances for night shifts, weekends, holidays, overtime, or additional hours are not applicable unless specifically communicated otherwise for a particular role.
At this stage, Ascend does not provide medical insurance, mediclaim, or similar statutory benefits for this role.
Further details on leaves, schedules, contractor terms, and applicable policies will be shared during the offer and onboarding process.
Ascend values work-life balance and aims to distribute schedules thoughtfully.
At the same time, because this is a client-facing operational role, some flexibility and responsiveness may be required from time to time.
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📌 Delivery Director - Remote Work (La Pampa)
🏢 Ascend
📍 La Pampa