Location: Remote Job Type: Full-Time | Independent Contractor Work Schedule: Monday–Friday | 8:30 AM – 6:00 PM EST (1-hour lunch) Compensation: USD $1,000/month during the 3-month trial period, increasing to USD $1,500/month upon successful completion of the trial.
This role also offers quarterly performance bonus opportunities based on team and individual goals.About the RoleAt Fiesta Health , we believe every family deserves an incredible first experience from the moment they reach out for help.
As our Client Onboarding Specialist, you'll be the friendly, dependable voice families hear from the moment they're referred to us through the moment they're enrolled and receiving services.
You'll guide them step by step — answering questions, gathering information, coordinating appointments, and clearing away any obstacles — so that starting care feels simple instead of stressful.
This is a phone-first role: you'll spend the majority of your day on calls with families, building trust and momentum at every stage of their journey.
You'll also help us build the systems, checklists,



and playbooks that make onboarding faster and easier as our team grows.What You'll Do:Serve as the primary point of contact for families from the moment a referral is received, guiding them by phone through every step of the onboarding journey.Conduct proactive outreach and follow-up calls to collect the information and documentation needed to move each family's case forward (contact details, insurance information, required forms and records).
Help families understand and complete insurance verification, authorization, and documentation requirements, keepiobile and desktop) and launch tests on time, every week
Results, winners and conversion monitoring – Call finished tests honestly, ship the winners, and catch any conversion drop the same day
CRO agency – Manage our CRO agency's test list, targets and results, and decide with the Head of Growth when the work moves in‐house
CRO reporting and meetings – Report conversion rate, RPV, AOV, tests live and win rate weekly, and run the weekly CRO & Funnels meeting
How Our Hiring Works & How We Operate
Application + Screening
Test Project
Technical Interview
Culture Fit Interview
Salary Expectation
USD $4,000 - $6,000+ per month (based on experience and expertise).
#J-*****-Ljbffr

📌 Client Onboarding Specialist (Remote – Latam) (Mendoza)
🏢 KittySpout
📍 Mendoza