This position is responsible for providing first-level technical support to end users and ensuring the effective delivery of IT services across the organization.
The role supports the maintenance and operation of IT infrastructure, telephony, network connectivity, hardware, software, and user access services.
The Technical Support Associate is also responsible for supporting IT Service Management (ITSM) processes, including incident management, request fulfillment, ticket administration, service level compliance, and continuous service improvement activities following ITIL best practices.
Primary Job Accountabilities/Responsibilities
Provide first-level support for hardware, software, telecommunications, mobile devices, and network connectivity issues.
Perform troubleshooting, diagnosis, and resolution of routine technical incidents affecting end users and business operations.
Respond to requests for support, installation, configuration, relocation, and removal of hardware and software provided by the company.
Own and track incidents and service requests through resolution, ensuring compliance with established Service Level Agreements (SLAs).
Administer and maintain IT service management processes related to Incident Management and Request Fulfillment.
Identify recurring issues, incident trends, and service improvement opportunities and communicate findings to appropriate IT teams.
Collaborate with internal technical teams and third-party vendors to resolve escalated incidents and service requests.
Provide excellent customer service and maintain effective communication with end users throughout the support lifecycle
Required Experience, Skills, and Knowledge
Education
Associate's or Bachelor's Degree in Information Technology, Computer Systems, Computer Science or Engineering, or equivalent experience.
Previous Experience
At least two (2) years of experience in a Technical Support, Help Desk, Service Desk, Desktop Support, or similar IT support role.




Knowledge and Skills
Strong analytical, troubleshooting, and problem-solving skills.
Experience administering and supporting Microsoft 365 services.
Experience with identity and access management solutions (e.g., Active Directory, Okta).
Knowledge of DNS, DHCP, and networking fundamentals.Understanding of cybersecurity fundamentals, endpoint protection, phishing awareness, and security incident escalation procedures.
Familiarity with endpoint management solutions such as Microsoft Intune, endpoint provisioning, and device compliance management.
Knowledge of IT Service Management (ITSM) concepts and processes.
Understanding of Incident Management, Request Fulfillment, escalation procedures, and SLA management.
Strong customer service orientation and commitment to delivering a positive end-user experience.
Excellent written, verbal, and interpersonal communication skills in Spanish and English.
Ability to collaborate effectively across technical and business teams.
Demonstrated accountability, organization, and attention to detail.
and interest groups, inclusion and diversity programmes, events and celebrations.
At Endava, we're committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best.
We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers.
Hiring decisions are based on merit, skills, qualifications, and potential.




If you need adjustments or support during the recruitment process, please let us know.
100% Remote Full‐time
English: Intermediate/Advanced (required — interviews conducted in English) | 9:00 AM – 5:00 PM UTC
CVs must be submitted in English
About the Role
Join the team supporting one of the world's largest automotive manufacturers, working within a integral consulting firm to lead the planning and execution of a critical data migration program.
You will coordinate cross‐functional teams, define the migration approach and controls, and manage risks to ensure a smooth and reliable transition to the target system.
Responsibilities
Lead the end‐to‐end planning and execution of data migration activities
Ensure data is accurate, complete, and ready for use in the target system
Coordinate cross‐functional migration teams across workstreams
Define the data migration approach, methodology and quality controls
Identify, assess and manage migration risks and issues
Ensure a smooth and reliable transition with minimal disruption
Report migration status and progress to senior stakeholders
Required Skills
Proven experience as a Data Migration Lead or Team Lead in large‐scale enterprise programs
Strong knowledge of data migration methodology : extraction, transformation, cleansing, validation and loading
Experience coordinating cross‐functional teams across multiple workstreams
Ability to define migration controls and risk management strategies
Experience working in S/4HANA or similar ERP migration programs (preferred)
Intermediate to advanced English — interviews and daily work conducted in English
Availability to work in UTC timezone (9:00 AM – 5:00 PM)
Hiring Process
Collaborative environment with high‐impact projects across leading industriesConnectivity allowanceGym reimbursementPedidosYa creditStatutory vacationHealth insurance: Swiss Medical or OSDE
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