Type: Full-time contractor (hours negotiable)
Location: Remote, based in Central or South America (Americas time zones)
Language Requirements: Spanish fluency required
Reports to: Head of Growth
OpenFn is the digital public good for public service automation & AI orchestration.
Our platform automates data exchange and digital workflows so that governments and NGOs can deliver public services more efficiently, achieve interoperability across fragmented systems, and scale critical public services across health, humanitarian, and government programs.
Our team, Open Function Group, the primary steward of this open-source platform, is a lean, fully-remote team of integration specialists, solution architects, and implementation consultants working across 40+ countries.
We are not making marginal improvements to already comfortable lives.
We are building the infrastructure that allows governments to function, clinics to operate, and vulnerable populations to access services they depend on.
The role
We need a remote, relationship-driven, commercially-minded Program Manager who is technically fluent, someone who can speak credibly about our platform, integrations, and data workflows with technical and non-technical stakeholders alike, to keep our existing customers happy, engaged, and growing, and to help us stand up program management as a function for the very first time.
We are hiring our first Program Manager to own and grow relationships with OpenFn's existing customers as we transition to a subscription model built around packaged product-and-services bundles.
As our first Program Manager in this market, you will own the full portfolio of existing subscription customers and be accountable for their retention, satisfaction, and growth.
You will be the trusted advisor customers turn to, the person who makes sure they are getting real value from OpenFn, and the internal owner of the commercial health of each account.
OpenFn is a technical product: our customers use it to build integrations, move data between systems, and automate complex digital workflows.
You do not need to be an engineer, and you will not be doing hands-on implementation work; we have solution architects and implementation consultants for that.
But you do need to be technically fluent: able to understand how customers use the platform, hold a credible conversation with their technical teams, spot when something is going wrong, and know when to bring in a specialist.
That technical credibility is what will make you a genuine trusted advisor rather than just a point of contact.
Because this is a foundational hire, you will both build and execute.
You will not inherit a mature playbook; you will help create it, establishing the processes, cadences, and tooling that a strong program management function depends on, while carrying a live book of business from day one.
Requirements
Own & grow customer relationships




Serve as the primary point of contact and trusted advisor for a portfolio of existing subscription customers
Build strong, multi-threaded relationships across each customer organization, from day-to-day users through to senior decision-makers
Develop and maintain account plans that map each customer's objectives to the value OpenFn delivers
Plan and lead Quarterly Business Reviews ms
Distributed, not distant: a team that collaborates across time zones with regular overlap for syncs and content reviews.
Slack‐first, async communication; @mention for timely responses.
Weekly 1:1s and team syncs, plus regular content‐build and review rhythms tied to launch windows.
Close working cadence with SMEs in Intelligence, Policy and Compliance and with Product for accuracy.
Required Online And Collaboration Hours
Schedule: Business hours with overlap across US time zones for internal syncs and content reviews.
Travel Requirements
Schedule: Minimal; occasional travel for team or customer content sessions if needed.
Onsite Requirements
Schedule: None required; distributed role.
Learn About TRM Speed In This Position
Within your first 30 days, scope a requested course and stand up a V1 using AI to draft the slides, workbook and assessment, so a first version is ready to review that same month.
Within 60 days, ship a reusable AI item‐generation workflow, with items checked against source, that at least one other Academy team member adopts.
Within 90 days, publish practical crypto compliance or certification content end‐to‐end, with measurable completion or assessment results, and standardize the build play so it repeats.
The following represents the estimated range of compensation for this role
Individual pay is determined by skills, qualifications, experience, and location.
The compensation details listed in this posting reflect the US base salary only.
The estimated base salary range for this role is $155,000–$175,000.
Additionally, this role may be eligible to participate in TRM's equity plan.
Please note – we factor in the different costs for geographies outside the United States.
Interviewing with TRM
Our process is designed to understand how you think, solve problems, and deliver impact, while allowing you to evaluate TRM.
Most interview processes include a case study, an AI skills assessment, and a Leadership Principles interview.
Recruiter Intro: Qualifications, motivations, and alignment with the role.
Hiring Manager: Deep dive into your relevant experience, skills, and impact.
First Round: 1–2 interviews focused on the skills most critical to the role.
Final Round: Hands‐on case study.




This is usually a panel‐style session where we go deeper into your craft, problem‐solving, and alignment with TRM.
References: Former colleagues who can provide insight into your work and impact.
Offer: Congrats!
Your recruiter will present the offer and compensation details.
Welcome to TRM: We're excited to build a safer world with you!
Your recruiter will share your specific interview plan and preparation guidance along the way.
AI Fluency at TRM
Accelerate repeatable workflows
Structure and solve problems
Improve output quality
Increase speed and leverage
Life at TRM
We are building a safer world.
That promise shows up in how we work every day.
TRM moves FAST.
We are a high‐velocity, high‐ownership team that expects clarity, follow‐through, and impact.
People who thrive here are energized by hard problems, experimentation, and continuous feedback.
If something takes months elsewhere, it will ship here in days.
Our work sits at the intersection of AI, national security, and fighting crime.
The problems are complex, the stakes are real, and the environment evolves quickly.
The pace and intensity of the work reflect the importance of the mission.
As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem‐solving.
At TRM, You Should Expect
Priorities and targets to change quickly
Operating with a high degree of ambiguity
A high level of personal ownership and accountability
Close collaboration across teams and functions
Frequent, high‐touch communication
Creative problem‐solving and out‐of‐the‐box thinking
A pace that rewards urgency, adaptability, and outcomes
Leadership Principles
Impact‐Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability.
We treat every plan likeon projects
Benefits
Financial compensation includes a base salary plus variable pay tied to the retention and growth (upsell and expansion) of your portfolio.
Total pay is commensurate with experience, per OpenFn's Equal Pay for Equal Work framework; the detailed variable-pay mechanics are shared during the interview process
N.B.: Selling to NGO and government customers, we don't offer Silicon Valley pay scales, but high quality of life and fair, transparent, and competitive compensation is important to us
Adaptable working schedule
We're fully remote, with team meetups across Europe and Africa (our last three were in Kigali, Cape Town, and Dakar)
Exposure to the hottest industry and technology trends and leading health, humanitarian, and government digital transformation interventions in the sector
Opportunity for leadership and advancement; you will be a key contributor to our company's strategy and direction
The opportunity to shape our strategy and impact millions of lives through our open source software in a small, mission-driven organization
#J-*****-Ljbffr

📌 Program Manager (Latam) (Santa Fe)
🏢 Open Function (OpenFn)
📍 Santa Fe