Reporting to the Managing Director, the Senior Operations Manager owns the end-to-end order fulfillment experience for Garage Hub — from the moment an order is transmitted to a supplier through delivery at the customer's door — and is responsible for managing the supplier performance and order execution that sit behind it.Beyond running the day-to-day, this person will take on special projects and cross-functional strategic initiatives alongside the Managing Director, moving the organization from reactive problem-solving to proactive risk management and identifying where automation and AI can remove manual work.
Garage Hub is scaling quickly, and much of the job is making sure nothing breaks as it does.This role manages one Operations Clerk today, with a clear trajectory to help build out the team as volume scales, and works closely with the Managing Director, COO, and President.The right person will be a self-starter with a bias for action, ready to roll up their sleeves on cross-functional projects while also comfortable managing people, and will have a track record for building new processes from the ground up and getting things done.The culture is startup-paced and intellectually honest.
We work hard, we debate ideas at the whiteboard and make decisions the same day.
If you want a slow-moving environment with lots of process, this isn't it.
If you want to build something real, fast, with people who are just as bought in as you are — this is exactly it.ESSENTIAL DUTIES AND RESPONSIBILITIESOwns the health of order transmission to suppliers and manages supplier performance, driving accountability for on-time processing and shipping against goals, with clear improvements of key cancellation and late order KPIs.Owns the daily cancellation process and the levers behind it, driving the rate down against goal.Owns late-order performance against our channel partners' standard, and can tell a real improvement from one with manual workarounds.Owns the returns-to-supplier workflow (RMA retrieval and tracking),



coordinating with the Operations Clerk and the Returns Center Manager on the physical handoff.Owns the operational preconditions that make a claim recoverable working with Finance.Owns warehouse onboarding process execution — turning the current ad hoc handoffs into a defined, gated process with clear ownership at each step, so no location sits idle while each party believes it is waiting on someone else.Runs the operating cadence: the weekly warehouse performance review, the reporting behind it, and the follow-through between meetings.Manages the Operations Clerk, with the mandate to help grow the team as the function scales.Leads special projects and cross-functional strategic initiatives alongside the Managing Director and other leaders.Leads process optimization and automation, partnering with technical teams to apply AI and systems-based solutions that cut manual work a��re comfortable working with engineers and thinking through implementation details.
You understand how design decisions show up in real code and systems.
Our cultural standards
Belief in the mission: We will have served 100 million patients by the end of **** and we transform the life of most patients who join.
We have a lot of work to do.
We are obsessed with our patients and are dedicated to the mission.
Unwavering integrity: We are at the frontier, so we often live in ambiguity with no trodden path.
When we can't look to others for guidance, we must maintain impeccable ethics and unwavering integrity.
Only the paranoid survive: Bad sh*t is coming.
By joining us, you're choosing to sail straight towards the storms with unhesitating conviction.
However much we've already done, however far we've already come — it's still Day 1 and all our work is ahead of us.
If we're average we fail: We are only interested in "insanely great", a focus on the quality of our execution that in everyday life would be considered pathological.
We have a dedication to excellence and reject incompetence.
Commitment to candor: That which can be destroyed by the truth should be.




You get full transparency from the company and the company expects full transparency from you.
We never say anything about someone that we wouldn't say to them directly.
We give feedback with love and do not need to protect people from fleeting physical sensations.
A maniacal sense of urgency: We execute at an intensity that most people think is impossible.
Speed is critical and we need things done yesterday.
We all work very hard and in such a competitive world there really is no other way to win.
Enduring frugality: We are frugal.
We hate being wasteful and we are anti‐luxury.
A culture of cheapness keeps us young.
We spend our cash wisely & carefully — in a way that would make our grandmas proud.
Bulldozing barriers: The world is malleable and we shape it.
We truly believe this and act accordingly.
We are relentlessly resourceful and are at the mercy of no-one but ourselves.
You'll be shocked how capable you are and how much you can achieve.
Keep your head down: We're boring people doing exciting work.
We don't chase short-term status — we ignore short-term dopamine hits and focus on what matters.
Outsiders will underestimate us and we revel in that.
The power of focus: We live in a world of power laws and we cannot overestimate the unimportance of practically everything.
Know your One Thing, and nail it.
"You just build a f**ing amazing experience. Make each step amazing. Make every decision in the long term interest of the customer. Give the customer massively more value than you take."
Compensation & Benefits
You get paid above market salary and you get early stage equity, so you get really rich if we nail this.
Compensation: $90,000-$150,000 (inc equity)
Benefits
Healthcare: comprehensive medical insurance (if appropriate).
Vacation: PTO with a yearly minimum (≥2wks/yr + local national holidays)
Personal development: budget for books, courses, coaching.
Personal wellness: budget for gym, health apps.
GLP-1s: free membership with a clinic offering GLP-1s.
Equipment: Macbook & work-from-home equipment provided as needed.
What are we missing?
We're still early so you get to shape our culture.
#J-*****-Ljbffr

📌 Senior Operations Manager (Mendoza)
🏢 AIOS
📍 Mendoza