Customer Support Representative | SaaS Industry | 100% remote Prometeo Talent is ranked as the #1 Recruitment Agency in America and Europe.
We excel in connecting companies with exceptional technology and engineering professionals.
We are collaborating with a fast-growing SaaS company transforming the construction permitting industry in the U.S.
They serve 5,000+ licensed contractors across Florida, Ohio, and Michigan, and are looking for a key team member in Latin America to be the first point of contact for their customers and help keep their projects moving.
What We're Looking For We're seeking a Customer Support Representative who is friendly, reliable, and professional, and who enjoys solving problems rather than just following scripts.
This is a primarily phone-based role where you'll assist contractors with permit filings, account management, and platform usage.
The company values people who understand the reasoning behind processes, use independent judgment when situations don't fit the standard playbook, and take ownership of finding the best solution.
Key Responsibilities Customer Support (Primary Focus) Answer inbound customer calls in a professional, courteous, and timely manner.
Resolve questions related to permit status, document uploads, account setup, and billing.
Use critical thinking to determine the best resolution when situations fall outside existing processes.
Take ownership of customer issues through resolution, escalating when necessary.
Follow up with customers via phone or t.
These benefits include the following:
Medical, Dental, Prescription, and Vision
Health Savings Account with employer contribution
Versátil Spending Accounts
4x pay Basic Life and Voluntary Life




Short and Long Term Disability
Accident, Hospital, and Critical Illness
401 (k) plan with 6% company match
4 weeks Paid Time Off (PTO) and 10 Paid Holidays
Tuition Reimbursement and Green Car Reimbursement
Volunteer and Charity Matching
Paid Parental Leave and Paid Sabbatical Leave
Employee Referral Bonus
Employee Discounts and Wellness programs
Wellness Reimbursement
Physical Requirements And Environment
The work environment and physical demands characteristics are representative of those the employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally: Carrying ***** lbs.
, Climbing, Crouching, Kneeling, required.
Frequently: Grasping, Gripping, Handling, Pinching, Pulling ***** lbs.
, Pushing ***** lbs.
, Lifting ***** lbs.
, Repetitive Motion, Sitting, Standing, required.
Constantly: Reading, Hearing, Reaching, Vision, required.
Occasionally exposed Extreme Cold, Noise, and Vibration in the working environment.
Frequently exposed Extreme Heat, Humidity, Wet, and Hazards in the working environment.
We maintain a drug-free workplace.
Candidates will be required to pass a pre-employment background investigation and drug test as a condition of employment.
RES is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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📌 Remote Customer Service & Sales Advocate (Rosario)
🏢 Res
📍 Rosario