Manager, Process Engineering — Lean Bpm & Automation (La Pampa)

Manager, Process Engineering — Lean Bpm & Automation (La Pampa)

28 oct
|
CVS Health
|
La Pampa

28 oct

CVS Health

La Pampa

HR Process Owner
Imagine yourself.
Doing meaningfulwork thatmakes an everyday impact on the world around you.
Growing yourexpertiseand expanding your skillset with every project.
Collaborating with a vibrant, inclusive, integral team.
At Veralto, our unifying purpose of Safeguarding the World's Most Vital Resources is more than words: it's a proven path towards positive change, improvement for our planet, and development for yourself.
Whether we're ensuring the continued availability of clean drinking water, protecting our waterways, or enhancing the traceability, color accuracy, and packaging of everyday essentials, the work we do every day contributes to a safer world and a more sustainable future.
When you join Veralto's vibrant global network of 14 operating companies and 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have boundless opportunities to deepen your skillset, pursue your ambitions, and grow your career.
We offer:
A remote-friendly work environment based in Mexico, with the opplated cases into a common modus operandi, and use labeling and case data as inputs to surface potential rings.
Share insights so we mitigate fast.
Distribute findings on active attacks and emerging MOs to Operations, Strategy, and other stakeholders quickly and clearly, so mitigations land ASAP rather than after the loss.
Pull your own data.
Independently source what an investigation needs — writing SQL queries, building and monitoring dashboards, and using AI tools to accelerate data pulls and analysis.
Backoffice tools support the analysis; they are not the primary investigation tool.
Own higher-complexity fraud cases end-to-end with a high degree of autonomy — coordinated schemes, suspected rings, and ambiguous escalations — closing each with a documented MO and evidence trail.
Act as the Subject Matter Expert on fraud typologies, MOs, and emerging threats for the team and its stakeholders.
Review recent transactions and chargebacks on new product and country launches, flagging gaps and opportunities for strategy adjustments.
Work through stakeholder escalations and risky cohort alerts, serving as the point of contact for deep dives escalated by the Investigations Specialist, Team Lead, Manager, or external stakeholders.
Escalate confirmed rings and patterns to the Specialist for rule and strategy work.
Support and train junior investigators on complex cases, sharing methodology and fraud knowledge to lift the team's overall capability.
Document investigation methodologies and findings so results are reproducible and learnings stay with the team.
Participate in ad hoc team projects such as process optimizations, tool enhancements, and fraud prevention initiatives.
Requirements
Education: Graduation from any Business Major.
Fluent in English (oral & written).
Proven experience in fraud investigation and transaction monitoring,



including ownership of complex cases
Deep understanding of fraud typologies and modus operandi.
Strong analytical thinking and data storytelling — able to identify fraud rings through aggregated data (dashboards, alerts) as well as through deep-dive investigations.
Data resourcefulness: comfortable getting the data you need on your own through a combination of SQL, dashboards, and AI tools, rather than depending on other teams to pull it for you.
Basic SQL: comfortable with core commands and able to build simple queries independently.
Working familiarity with AI tools for data retrieval, summarization, and analysis — and the judgment to validate what they return.
Experience building and monitoring dashboards for ongoing fraud detection
Intermediate Excel: able to build pivot tables and charts to extract insights from aggregated data.
Basic data analysis skills.
Experience with G Suite products.
Strong communication skills — able to turn a technical finding into an insight a non-specialist stakeholder can act on quickly.
Curiosity, root-cause obsession, and a habit of documenting process.
Willingness to join a rotating on-call schedule for select weekends, providing technical support and incident resolution.
Able to adapt to a fast-paced environment.
Experience with external fraud intelligence platforms (e.g., Axur) is a plus.
Hands-on experience using AI tools to scale fraud investigations — accelerating data pulls, pattern detection, and case analysis to cover more ground without losing depth — is a plus.
Experience coaching or training junior team members is a plus.
These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
What We Offer
Competitive salary
Initial stock options grant
Annual performance bonus
Health, dental, and vision plans
Currently remote, moving to a flexible hybrid schedule in the next few months.
Continuous learning opportunities
Unlimited PTO
Paid parental leave
Empowering opportunities for growth in a dynamic entrepreneurial environment
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to raytics, AI-enabled, or self-service solutions to improve HR processes.
About Veralto:
With annual sales of $5.5 billion, Veralto is a global leader in essential technology solutions with a proven track record of solving some of the most complex challenges we face as a society.




Our industry-leading companies with globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future.
Veralto's Water Quality companies, Aquatic Informatics, ChemTreat, Hach, Kipp & Zonen, McCrometer, Ott, Sea-Bird Scientific, Trojan Technologies, and XOS, manage, treat, purify, and protect the global water supply, from municipal and wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
And our Product Quality & Innovation companies, Esko, Linx, TraceGains Videojet, and X-Rite Pantone, protect the world's food, medicine, and essentials by tracking and authenticating the billions of goods that travel the global supply chain every day.
Veralto is headquartered in Waltham, Massachusetts, with 300+ locations worldwide.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve.
Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings.
All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies.
No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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📌 Manager, Process Engineering — Lean Bpm & Automation (La Pampa)
🏢 CVS Health
📍 La Pampa

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