Customer Support Representative | SaaS Industry | 100% remote Prometeo Talent is ranked as the #1 Recruitment Agency in America and Europe.
We excel in connecting companies with exceptional technology and engineering professionals.
We are collaborating with a fast-growing SaaS company transforming the construction permitting industry in the U.S.
They serve 5,000+ licensed contractors across Florida, Ohio, and Michigan, and are looking for a key team member in Latin America to be the first point of contact for their customers and help keep their projects moving.
What We're Looking For We're seeking a Customer Support Representative who is friendly, reliable, and professional, and who enjoys solving problems rather than just following scripts.
This is a primarily phone-based role where you'll assist contractors with permit filings, account management, and platform usage.
The company values people who understand the reasoning behind processes, use independent judgment when situations don't fit the standard playbook, and take ownership of finding the best solution.
Key Responsibilities Customer Support (Primary Focus) Answer inbound customer calls in a professional, courteous, and timely manner.
Resolve questions related to permit status, document uploads, account setup, and billing.
Use critical thinking to determine the best resolution when situations fall outside existing processes.
Take ownership of customer issues through resolution, escalating when necessary.
Follow up with customers via phone or email to confirm issues are resolved.
Documentation & Platform Knowledge Log all interactions accurately in the CRM system.
Maintain a thorough working knowledge of the platform and permitting workflows,



including the reasoning behind key processes.
Quickly learn and navigate SaaS platforms, CRM tools, and spreadsheets as part of daily work.
Performance & Continuous Improvement Meet or exceed individual performance metrics including call volume, first-call resolution, and customer satisfaction scores.
Identify recurring issues, inefficiencies, and improvement opportunities.
Communicate insights and suggestions to the product and operations teams.
Requirements Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
Full fluency in EngliWe value calculated risk‐taking.You earn trust - you listen attentively, speak candidly, and treat others respectfully.You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting.
You have conviction and are tenacious.
You do not compromise for the sake of social cohesion.
Once a decision is determined, you commit wholly.You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion.
Despite setbacks, you rise to the occasion and never settle.What Makes Working at Sezzle Awesome:At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out‐of‐the‐box thinkers, and determined innovators.
We believe in surrounding ourselves with only the best and the brightest individuals.
Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
# -remote #Full-Time
#J-*****-Ljbffr

📌 Remote Customer Service & Sales Advocate (Santa Fe)
🏢 Sezzle
📍 Santa Fe