Political Asylum Lawyers is a Houston-based immigration law firm focused on asylum cases.
We help immigrants all over the United States secure their futures here through asylum, combining exceptional standards with deep respect for the human reality behind every case.
Our work changes lives.
The standards we maintain, the discipline behind our work, and the way we show up every day can determine whether someone is able to stay safe and build a stable future in the United States.
That is why we operate with integrity, urgency, andast.
Our mission is to make first-class travel accessible to the people who are shaping the world.
Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service.
They do not chase confirmations.
They trust us to get it right every time.The RoleWe are looking for an experienced luxury service leader who wants to build world‐class operations and grow their impact at a fast‐moving company.
As Concierge Manager, you own shift‐level operations across three core functions: Client Service, Ticketing, Trip Fulfillment.
You lead Team Leads who manage specialists across each function.
You are responsible for making sure every client receives a five‐star experience, every shift runs smoothly, and every team member is growing under your leadership.
This is a role for someone who thinks in systems but leads with people.
Process without empathy is just bureaucracy.
You bring both.
You want to transition from a hands‐on operational role into an aspirational leadership position, and it will be explored in the interview for each role.What You'll DoLead and Develop Your TeamManage 3 Team Leads across Client Service, Ticketing and Trip Fulfillment,Coach Team Leads daily with direct, specific feedback that builds their judgment and confidence as leadersBuild a shift culture where ownership, accuracy, and client empathy are the baseline, not the exceptionConduct regular performance reviews that give team members clarity on where they stand and what comes nextOwn Shift OperationsDirect all client‐facing operations during your shift with real‐time decisions and clear prioritiesAllocate team resources, manage escalations from Team Leads, and resolve complex situations before they reach the clientEnsure clean, complete handovers between shifts so the incoming manager has everything they needMaintain 95%+ SLA adherence and 98%+ data accuracy through effective team management and systemsDeliver Exceptional Client ExperiencesOwn the end‐to‐end client experience for your shift: every request, every quote, every booking, and every follow‐upPersonally handle VIP clients and high‐complexity situations that require senior judgmentEnsure clients receive proactive updates, creative solutions, and service that consistently exceeds their expectationsTurn service recovery moments into opportunities to deepen client relationshipsDrive Process ExcellenceSubmit at least two documented process improvements per month that increase efficiency or quality for the teamSpot patterns across client feedback, system performance, and team errors, and address them systematically rather than reactivelyPartner with the Process Management team and other functions to streamline workflows across the operationUse data to make decisions, validate improvements, and demonstrate impactCollaborate Across AscendWork closely with Product, Operations,



and Leadership to implement new systems and maintain consistency as we scaleRepresent the voice of both your clients and your team in strategic conversationsContribute insights that shape how Ascend grows globally while maintaining the quality standard clients expectWhat You BringMust Have4+ years in luxury travel, hospitality, or high‐touch service operations.
Apply even if you do not have every year listed but are confident in your skillset2+ years in a leadership or management role where you coached and developed a team, not just managed tasks and deadlinesStrong Sabre GDS proficiency: you are comfortable with fare rules, complex routing, and ticketing at a level that lets you support and QA your team's workA data‐driven approach to leadership: you use metrics to spot trends, validate changes, and hold the team to clear standardsExcellent written and verbal communication: you can coach with clarity, write polished client messages, and present confidently to leadershipComposure under pressure: when everything is happening at once, you are the calm and steady presence the team needsNice to HaveExperience with international business class or first‐class bookings, or: we're passionate about helping immigrants secure their future in the United States through asylum, and we know that meeting our high standards requires each of us to take ownership, communicate proactively, and support one another
If you want a career where your skills create tangible change in the world, this is it.
Learn more about what it's like to work with us here: politicalasylumlawyers.com/careers
The Role
You will be the primary point of contact for clients, engaging them daily in both English and Spanish and bringing outstanding communication skills and empathy to those relationships.
This will mean sending emails and making phone calls daily to respond to client inquiries and to seek information and documents from them as we manage their cases.
You will keep case development on track by following established workflows and flagging anything that falls behind.
You will proactively communicate with your teammates to let them know of any issues or difficulties you are facing in a case, so that we can keep things moving forward.
You will not need substantive knowledge of U.S. immigration law, but you must master our standard operating procedures for managing cases and working with clients.
You'll need a quiet space, fast internet, and the discipline to stay on task without close supervision.
You must be versátil - the nature of your tasks may change daily or over time, with you stepping up to do whatever is needed to give potential clients and clients the best experience possible.
Policies and procedures will change frequently, as we're a fast-growing company, and we're constantly experimenting to optimize our delivery of services.
You must speak Spanish and English fluently and be comfortable using both languages professionally - you'll use both languages every day on the job.
You must be detail-oriented and able to work under pressure, meeting deadlines and producing top-notch work.
The work is at times intense: we handle important - in some cases, life-or-death - matters for clients, sometimes on compressed timelines, and we're serious about promoting a culture of excellence in all that we do.




If you can handle that and want to do work that genuinely matters, you'll find this job to be deeply satisfying.
Our work changes lives.
Our team takes real pride in helping immigrants find safety, stability, and freedom.
Working here also means building skills that will serve you throughout your career, as we prioritize training and professional development.
This role is open to candidates located in Argentina.
What You'll Do
Your day-to-day responsibilities will vary based on the firm's needs, but will include a combination of the following:
Work closely with attorneys, paralegals, and other staff in serving clients
Serve as the firm's main point of contact with clients, supporting attorneys and paralegals in engaging clients throughout the representation
Serve as the bridge between clients and the legal team: surface client questions and concerns to attorneys and paralegals, and relay guidance back to clients clearly
Return phone calls and reply to emails from clients and potential clients
Proactively provide status updates so clients always understand where their case stands and what comes next, rather than only responding when contacted
Set and manage clear expectations with clients about timelines, the process, and what will be required of them at each stage
Work with clients to ensure they perform tasks designated for them in developing their cases
Proactively identify clients who are disengaged, confused, or at risk of missing a step in their case, and intervene before it becomes a problem
Coordinate case logistics: scheduling appointments and preparation sessions, sending reminders, and following up to keep clients engaged
Proactively manage cases to ensure deadlines are met
Maintain tracking systems specifically built to catch clients before they fall through the cracks, not just to track deadlines
Compile and submit filings to immigration agencies
Perform administrative tasks as assigned
Contribute to the development and improvement of company protocols and processes
Requirements
Who You Are
We're looking for professionals who combine a strong work ethic with genuine commitment to our mission.
The ideal candidate brings:
Experience preparing immigration applications is preferred but not required
Commitment to the firm's mission of helping immigrants secure their future in the United States through asylum
Fluent in Spanish and English
Tech-focused skills and eagerness to learn new online systems and procedures
Outstanding communication and interpersonal skills
Empathetic and able to communicate with clients who are under significant stress
Works well under pressure
Organized, detail-oriented, and able to perform at a high level with minimal supervision
Able to keep track of tasks and meet deadlines
Benefits
What We Offer
This position offers a monthly gross salary of USD 1,400, commensurate with experience and qualifications.
Week between Christmas and New Year's — office closed fully paid
Your country's national public holidays off (paid) - your paid national holidays follow your own country's calendar
Comprehensive training program — we invest in bringing you up to speed on our systems and best practices
Mentorship and collaboration — learn from experienced practitioners in your field and contribute your expertise
Career advancement paths — we promote from within and create opportunities
Equipment support — stipend or provided equipment to set up your home office, available after 4 months on the job
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📌 Remote Immigration Legal Assistant — Intake & Scheduling (Buenos Aires)
🏢 HireHawk
📍 Buenos Aires