Join us as we embark on a journey of collaboration and innovation, where your unique skills and talents will be valued and celebrated.
Together we will create a brighter future and make a meaningful difference.
As an Applied AI/ML Associate Sr within the Technology Operate and Production Management Team, you will drive the adoption, marketing, and measurable impact of the AI/ML and Generative AI products our teams build.
You will combine go-to-market and user engagement expertise with hands-on technical ability, ensuring the solutions we develop are effectively communicated, actively used, and continuously improved based on real user feedback.
Leveraging the Infinite AI Training/serving architecture, you will build AI/ML proofs of concept, develop the applications and dashboards that surface success metrics, and demonstrate return on investment to stakeholders.
Job Responsibilities
Identify and engage key user personas and stakeholders, tailoring messaging and outreach to their unique workflows, pain points, and responsibilities.
Communicate tailored value propositions that highlight core benefits—such as improved efficiency, reduced resolution time, better visibility, and actionable insights—for each persona.
Maximize engagement across digital platforms and channels (documentation, email, webinars, events), sharing use cases and success stories that demonstrate practical impact.
Collect structured user feedback through surveys, training sessions, interviews, and in-product tools to understand adoption barriers and inform product improvements.
Adapt the go-to-market approach continuously based on user feedback, adoption patterns, market trends, and competitive dynamics.
Track key success metrics—adoption rates, user satisfaction, engagement, and business impact—to measure effectiveness and demonstrate ROI to stakeholders.
Build and demonstrate AI/ML and Generative AI proofs of concept (PoCs) to showcase product capabilities and validate use cases with users.
Develop supporting applications, web interfaces, and dashboards that capture, visualize, and report adoption and success metrics.
Partner with Product and Engineering teams to translate user feedback into product improvements and ensure solutions are effectively marketed and adopted.
Champion responsible AI principles, including transparency, bias mitigation, and ethical use, across messaging, demonstrations, and product adoption.
Required Qualifications, Capabilities, and Skills
Experience in go-to-market strategy, product marketing, user engagement, or adoption/enablement for technical or AI/ML products, including identifying user personas, crafting value propositions, and running multi-channel outreach.
Experience collecting and synthesizing user feedback and strong analytical skills to track adoption, satisfaction, and business impact metrics and demonstrate ROI.
Familiarity with AI/ML and Generative AI concepts, including LLMs/SLMs, agent skills, prompt engineering, tool creation, connecting agents to services, and LLM evaluation (test cases, agent eval, LangSmith, metrics).
Hands-on ability to build AI/ML PoCs and agentic workflows, including debugging latency and bottlenecks, with an understanding of the Bedrock platform and guardrails.
Strong coding skills in Python, including building agents with LangChain, mounting RESTful APIs with FastAPI, data modeling with Pydantic, unit testing with Pytest, Boto3 for AWS, package managers (pip, poetry, uv), and autoformatting/linting best practices.
Experience develinents
Merit-based performance incentives
Learn While You Lead
Advanced travel optimization strategies used by elite professionals in the industry
How to lead global teams using shared metrics and real-time decision-making
Cross-functional collaboration with Product, Engineering, and Operations
Operational leadership at a venture-backed company growing 5x year-over-year
What Success Looks Like
First 90 days: You have learned our core systems and tools, including Sabre, Asana, and our booking platforms.
You are leading shifts independently with 95%+ SLA adherence.
You are coaching your Team Leads with specific, useful feedback and you have identified your first improvement opportunity.
Within 6-12 months: You are consistently delivering 95%+ SLA and 98%+ accuracy.
Your team sentiment scores are at 8/10 or above.
You have led at least one initiative that measurably improved client satisfaction or team efficiency.
Your Team Leads are stronger leaders because of your coaching.
Our Values
Customer Obsession: We win when our customers win
Urgency with Impact: Clients expect answers in minutes, not hours
Radical Candor: Honest, direct, respectful feedback builds trust
Ownership: If something breaks, we fix it
Relentless Excellence: Good enough is never enough
Should You Apply?
What we care about most:
Have you led teams or operations in a high-touch service environment?
Do you have a track record of meeting or exceeding operational targets?
Can you coach, give feedback, and genuinely develop other people?
Are you excited about building something excellent rather than maintaining something average?
If the answer to these questions is yes, we want to hear from you.
Why You'll Love This Role
This is perfect for someone who:
Wants to work directly with founders, investors, and integral business leaders
Sees themselves at Ascend for years, building toward senior leadership
Takes genuine pride in building something excellent and watching their team grow
Values both high performance and sustainable, respectful working practices
Wants to lead a high-performing team that holds itself to a standard most operations never reach
Ascend is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Engagement Structure, Compensation, Shifts, and Benefits
Ascend is a remote-first, global team.
This role is structured as a direct independent contractor engagement, with compensation being stated in USD and be paid in your local currency
As this is an independent contractor engagement, the compensation will not follow a traditional local payroll structure or salary breakup.
This means statutory deductions or components or other local payroll-linked benefits are not applicable unless specifically required under the terms of engagement or communicated in writing by Ascend.
Contractors are responsible for managing any applicable taxes, filings, and compliance requirements in their own location.
This role is part of Ascend's 24/7 client service operations and involves rotating shifts to support clients across different time zones.
This may include overnight shifts, weekends, or public holidays depending on business and team scheduling needs.
Weekly offs and shift schedules are planned in advance wherever possible and managed fair across the team.
The consolidated monthly compensation is designed to account for the nature of the role, including rotating shifts and operational coverage requirements.
Separate allowances for night shifts, weekends, holidays, overtime, or additional hours are not applicable unless specifically communicated otherwise for a particular role.
At this stage, Ascend does not provide medical insurance, mediclaim, or similar statutory benefits for this role.
Further details on leaves, schedules, contractor terms, and applicable policies will be shared during the offer and onboarding process.
Ascend values work-life balance and aims to distribute schedules thoughtfully.
At the same time, because this is a client-facing operational role, some flexibility and responsiveness may be required from time to time.
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