General Manager - Marketing andor Concierge Manager to Associate Director to Director.
We promote from within based on demonstrated performance and impact, not politics or tenure.
Build, Don't Just Maintain We are implementing our concierge framework and career systems right now.
You are not inheriting a rigid legacy structure.
You are helping build how Ascend's operations scale globally.
Your insights will have a direct and visible effect on how we work.Real SupportWe hire proficient people: you will not be carrying underperformersRegular performance reviews with clear metrics and honest feedbackA Head of People who understands operations and partners with youA Process Management team dedicated to making your job easierWork‐Life BalancePredictable scheduling: you will know your shift in advanceStructured handovers so the incoming manager receives everything they need without you staying lateA global team with talented colleagues across continentsMerit‐based performance incentivesLearn While You LeadAdvanced travel optimization strategies used by elite professionals in the industryHow to lead global teams using shared metrics and real‐time decision‐makingCross‐functional collaboration with Product, Engineering, and OperationsOperational leadership at a venture‐backed company growing 5x year‐over‐yearSuccess Looks LikeFirst 90 days:You have learned our core systems and tools, including Sabre, Asana, and our booking platforms.You are leading shifts independently with 95%+ SLA adherence.You are coaching your Team Leads with specific, useful feedback and you have identified your first improvement opportunity.Within 6‐12 months:You are consistently delivering 95%+ SLA and 98%+ accuracy.Your team sentiment scores are at 8/10 or above.You have led at least one initiative that measurably improved client satisfaction or team efficiency.Your Team Leads are stronger leaders because of your coaching.Our ValuesCustomer Obsession: We win when our customers winUrgency with Impact: Clients expect answers in minutes, not hoursRadical Candor: Honest, direct, respectful feedback builds trustOwnership: If something breaks, we fix itRelentless Excellence: Good enough is never enoughWhy You'll Love This RoleWants to work directly with founders, investors, and global business leadersSees themselves at Ascend for years, building toward senior leadershipTakes genuine pride in building something excellent and watching their team growValues both high performance and sustainable, respectful working practicesWants to lead a high‐performing team that holds itself to a standard most operations never reachAscend is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.Engagement Structure, Compensation, Shifts, and BenefitsAscend is a remote‐first, general team.
This role is structured as a direct independent contractor engagement, with compensation being stated in USD and be paid in your local currency As this is an independent contractor engagement, the compensation will not follow a traditional local payroll structure or salary breakup.
This means statutory deductions or components or other local payroll‐linked benefits are not applicable unless specifically required under the terms of engagement or communicated in writing by Ascend.
Contractors are responsible for managing any applicable taxes, filings, and compliance requirements in their own location.
This role is part of Ascend's 24/7 client service operations and involves rotating shifts to support clients across different time zones.
This may include overnight shifts, weekends, or public holidays depending on business and team scheduling needs.
Weekly offs and shift schedules are planned in advance wherever possible and managed fairly across the team.
The consolidated monthly compensation is designed to account for the nature of the role, including rotating shifts and operational coverage requirements.
Separate allowancey capacity and customer commitments.Comfort doing practical work while developing people and systems.Strong professional English and effective remote leadership.Experience in youth sports, education, fitness, memberships or multi-location services is useful.
Evidence of building a profitable business and an effective team matters most.BenefitsCompensation commensurate with experience and qualifications.Remote work from LATAM, with Toronto-hours collaboration.
Opportunity to build and lead a business and the parent marketing team, with equity opportunity subject to agreed terms.
Potential future relocation to the US or Canada by mutual agreement.
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