Technical Project Manager - Data Center (Remote)
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands‐on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long‐term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on‐site a financial reporting, while also reviewing work, managing priorities and ensuring that client deliverables are accurate and delivered on time.




You're comfortable working directly with clients, founders, CFOs and senior finance professionals.
You communicate clearly in English and can explain what the numbers mean — not just what the numbers are.
This role is 100% in English, both internally and with clients.
You have experience reviewing or mentoring other accountants and are comfortable providing guidance, giving feedback and taking responsibility for the quality of the work delivered by your team.
You're able to work with at least partial overlap with Eastern Time business hours.
Availability from 9am to 6pm Eastern Time is a plus.
Experience with QuickBooks Online, Xero, Taxprep or CaseWare is a plus, as is experience working with SaaS, technology, fintech or Web3 companies.
A CPA designation or active CPA pursuit is also a plus.
Benefits
Why Convoy?
You'll work with interesting companies, smart people and problems that don't always come with an instruction manual.
You'll have direct exposure to founders and senior finance leaders and get to see how growing companies actually operate.
Because we're small, your work is visible and your ideas can have an impact.
We're remote-friendly, with team members working from Toronto and different parts of the world.
It's fast-paced.
It's challenging.
And it's definitely not boring.
If you want a role where you can keep learning, take real ownership and grow beyond traditional accounting, we'd like to hear from you.
Compensation
We offer USD 24,******,000 per year, depending on experience and qualifications.
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