Google Ads Media Buyer / Growth Strategist (Remote)Cordoba Sweat Pants AgencyHoyEveryone can run a search campaign.
Almost nobody can tell you whether it worked.That is the whole job.Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client's name.
It will auto apply assets you did not ask for.
It will report a number that makes a client feel great and tells you nothing about whether you grew the business.So we do not hire people to manage Google Ads.
We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a client's face.At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media.
We spend $6 to $9M a month on Meta and $1 to $2M a month on Google.
We are the only agency behind two INC #1 fastest growing brands, both from zero.You would own a set of our Google accounts end to end.Here is what "end to end" actually means.You are the account manager.
We do not have any.You talk to the client directly.
You write the updates, you run the calls, and you defend the call you made.
The reason we do it this way is ownership.
When you are the person answering for the account, it is your result, not somebody else's summary of your result.You own the whole funnel, not the campaign.Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it.
If the feed is why Shopping is starving, that is yours.
If the page is why the clicks do not convert, that is yours too.
Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the client's Shopify theme.You are expected to have an opinion about attribution abilities
Handle inbound customer calls and provide professional, timely, and solution-oriented support.
Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.




Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
Follow up with customers to confirm that solutions are working and ensure a positive support experience.
Platform Knowledge & Technical Troubleshooting
Develop a strong understanding of the company's SaaS platform, its features, and construction permitting workflows.
Quickly learn new software tools, CRM systems, and browser-based applications.
Help customers understand not only what steps to follow but also why certain processes are required.
Identify patterns in recurring technical issues and communicate findings to the appropriate teams.
Maintain accurate documentation of customer interactions, troubleshooting steps, and resolutions in the CRM.
Analytical Thinking & Continuous Improvement
Apply critical thinking and attention to detail when investigating customer issues and working with platform data.
Analyze situations that fall outside standard procedures and use sound judgment to identify practical solutions.
Identify recurring problems, process inefficiencies, and opportunities to improve the customer experience.
Share feedback and actionable insights with product and operations teams to support platform improvements.
Meet performance targets related to call volume, resolution rates, customer satisfaction, and support quality.
Requirements
At least 2 years of experience in customer service, technical support, or a similar customer-facing role, preferably in a phone-based or call center environment.
Full professional fluency in English, both spoken and written.
Experience supporting customers with software platforms, SaaS products, CRM systems, or other technology-based tools.
Experience conducting platform demos, software walkthroughs, or feature explanations for customers is highly valued.
Strong analytical and problem-solving skills, with the ability to investigate issues and identify their root causes.
Excellent attention to detail and the ability to handle information accurately.
A technology-oriented mindset,



with the curiosity and willingness to learn new tools, systems, and software.
Proficiency in Microsoft Excel and confidence working with spreadsheets.
Strong communication skills and the ability to explain technical concepts in a clear, accessible way.
A proactive attitude, sound judgment, and a strong sense of ownership when handling customer issues.
Preferred Qualifications
Previous experience with GoHighLevel, HubSpot, or similar CRM platforms.
Experience in SaaS technical support, software troubleshooting, or application support.
Experience delivering live platform demonstrations, onboarding sessions, or customer training.
Familiarity with ticketing systems, knowledge bases, and customer support tools.
Experience identifying recurring technical issues or contributing to process and operational improvements.
Ability to work with multiple browser-based applications while managing customer interactions.
Equipment & Technical Requirements
Reliable high-speed internet connection suitable for full-time remote work and video calls.
A reliable laptop capable of running multiple browser-based applications simultaneously (desktop computers are not accepted).
A working webcam for meetings, training, and platform demonstrations.
A quiet, professional, and distraction-free home workspace.
What We Offer
Competitive full-time compensation based on experience.
Fully You are not a fit if"That was not my role" is in your vocabulary.
It is the fastest way to end an interview here.
If the feed was the problem on an account you ran, you should have done something about the feed.You want to be told what to do this week.You need a ticketing system to know what matters.You quote blended ROAS as if it settles the question.Why this role is excitingThis is not a maintenance job.
You would have real influence over how we run Google across the agency.You will work on real brands with real budgets.
We test aggressively.
We learn quickly.
We build frameworks that scale.You get trust on day one.
You get a lot of autonomy.
Some people thrive with it.
You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time.
Our retention on this team is very good and that is not an accident.You will grow into senior strategy.
We want people who want more responsibility.
If you perform, you will grow.
#J-*****-Ljbffr

📌 Dtc Growth Strategist — Own The Google Ads Funnel (Remote) (Santa Fe)
🏢 Impulso Media
📍 Santa Fe