Customer Support Representative | SaaS Industry | 100% remote Prometeo Talent is ranked as the #1 Recruitment Agency in America and Europe.
We excel in connecting companies with exceptional technology and engineering professionals.
We are collaborating with a fast-growing SaaS company transforming the construction permitting industry in the U.S.
They serve 5,000+ licensed contractors across Florida, Ohio, and Michigan, and are looking for a key team member in Latin America to be the first point of contact for their customers and help keep their projects moving.
What We're Looking For We're seeking a Customer Support Representative who is friendly, reliable, and professional, and who enjoys solving problems rather than just following scripts.
This is a primarily phone-based role where you'll assist contractors with permit filings, account management, and platform usage.
The company values people who understand the reasoning behind processes, use independent judgment when situations don't fit the standard playbook, and take ownership of finding the best solution.
Key Responsibilities Customer Support (Primary Focus) Answer inbound customer calls in a professional, courteous, and timely manner.
Resolve questions related to permit status, document uploads, account setup, and billing.
Use critical thinking to determine the best resolution when situations fall outside existing processes.
Take ownership of customer issues through resolution, escalating when necessary.
Follow up with customers via phone or email to confirm issues are resolved.
Documentation & Platform Knowledge Log all interactions accurately in the CRM system.




Maintain a thorough working knowledge of the platform and permitting workflows, including the reasoning behind key processes.
Quickly learn and navigate SaaS platforms, CRM tools, and spreadsheets as part of daily work.
Performance & Continuous Improvement Meet or exceed individual performance metrics including call volume, first-call resolution, and customer satisfaction scores.
Identify recurring issues, inefficiencies, and improvement opportunities.
Communicate insights and suggestions to the product and operations teams.
Requirements Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
Full fluency in English, both spoken and written.
Proficiency in Microsoft Excel and confidence working with spreadsheets.
Equipment & Technical Requirements Reliable high-speed internet connection suitable for full-time remote work and video calls.
Reliable laptop capable of running multiple browser-based applications at once (desktop computers are not accepted).
Working webcam for meetings and training.
Quiet, professioncurity analytics platformsDirect experience with every platform is not required.




What matters is a strong track record of learning complex APIs and transforming heterogeneous enterprise data sources into reliable integrations.Nice to HaveExperience with large-scale data processing or streaming platforms.Experience designing reusable connector SDKs or integration frameworks .
Understanding of identity-related security concepts such as authentication, authorization, credentials, service accounts, privileged access, and non-human identities.Experience with security events, audit logs, network telemetry, or cloud activity data.Familiarity with event-driven and distributed system architectures.Experience deploying AI/ML-enabled applications.Exposure to LLMs, AI agents, or AI-powered security applications .
Solution Architecture or Forward Deployed Engineering experience.
Previous experience in cybersecurity startups or high-growth SaaS environments.What Success Looks LikeSuccess in this role will be measured by your ability to:Deliver successful enterprise integrations and deployments.Reduce customer time-to-production.Build reliable and scalable ingestion solutions.Improve customer adoption and technical satisfaction.Resolve complex integration challenges efficiently.Turn customer-specific requirements into reusable platform capabilities.Contribute improvements that strengthen the scalability and flexibility of the core product.What Darwoft OffersContractor agreement with payment in USD100% remote workArgentina's public holidaysEnglish classesReferral programAccess to learning platformsExplore this and other opportunities at:
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📌 Customer Support Representative (La Pampa)
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