Company: TurFresh
Reports to: Growth Operations Manager
Type: Full-time
Location: Remote, with working overlap with U.S. Pacific Time business hours
Compensation: to be defined
About TurFresh
TurFresh is a professional artificial turf cleaning and pet odor removal company serving homeowners and businesses in 22 U.S. metro areas, with more than 150,000 jobs completed.
Customers find us on Google, on social media and through reviews, and they trust us when they see real work from real technicians.
The role
You are TurFresh's voice in public.
You run our social channels as a community manager: you write the posts, talk with our community, listen to what people say about us and our category, and own our reputation on review sites.
Strong writing is at the core of this job.
TurFresh already has graphic design and creative resources, so this is not a design role.
You brief them on what you need, and you can make basic edits yourself when it's faster (crop, resize, change text on a template, trim a clip).
You work alongside AI agents that draft calendars, captions and review replies, and your judgment decides what goes live.
This is a hands-on seat: you will be in the tools every day.
What you'll do
Own reviews and reputation
Respond to every review on Google Business Profile, Yelp and Birdseye within 48 hours, in a voice that sounds human and local.
Use approved guidelines and AI-drafted replies that you review and edit.
Handle negative reviews and public complaints with care: acknowledge, take the conversation offline and elevate to Customer Service for resolution.
A public reply never replaces fixing the customer's problem.
Write and maintain our review response guidelines: tone, replies by scenario, what never to say and when to elevate.
Work with Customer Service on review generation,



so more happy customers leave a review after a job.
Track rating, review volume, response rate and recurring themes by location; flag at-risk locations and brand risks early.
Profile data, NAP, categories and citations stay with our SEO and Local SEO team.
Build and manage the community
Answer comments, DMs and mentions on our channels with a consistent, helpful voice.
Monitor conversations as throughout the representation
Serve as the bridge between clients and the legal team: surface client questions and concerns to attorneys and paralegals, and relay guidance back to clients clearly
Return phone calls and reply to emails from clients and potential clients
Proactively provide status updates so clients always understand where their case stands and what comes next, rather than only responding when contacted
Set and manage clear expectations with clients about timelines, the process, and what will be required of them at each stage
Work with clients to ensure they perform tasks designated for them in developing their cases
Proactively identify clients who are disengaged, confused, or at risk of missing a step in their case, and intervene before it becomes a problem
Coordinate case logistics: scheduling appointments and preparation sessions, sending reminders, and following up to keep clients engaged
Proactively manage cases to ensure deadlines are met




Maintain tracking systems specifically built to catch clients before they fall through the cracks, not just to track deadlines
Compile and submit filings to immigration agencies
Perform administrative tasks as assigned
Contribute to the development and improvement of company protocols and processes
Requirements
Who You Are
We're looking for professionals who combine a strong work ethic with genuine commitment to our mission.
The adecuado candidate brings:
Experience preparing immigration applications is preferred but not required
Commitment to the firm's mission of helping immigrants secure their future in the United States through asylum
Fluent in Spanish and English
Tech-focused skills and eagerness to learn new online systems and procedures
Outstanding communication and interpersonal skills
Empathetic and able to communicate with clients who are under significant stress
Works well under pressure
Organized, detail-oriented, and able to perform at a high level with minimal supervision
Able to keep track of tasks and meet deadlines
Benefits
What We Offer
This position offers a monthly gross salary of USD 1,400, commensurate with experience and qualifications.
Week between Christmas and New Year's — office closed fully paid
Your country's national public holidays off (paid) - your paid national holidays follow your own country's calendar
Comprehensive training program — we invest in bringing you up to speed on our systems and best practices
Mentorship and collaboration — learn from experienced practitioners in your field and contribute your expertise
Career advancement paths — we promote from within and create opportunities
Equipment support — stipend or provided equipment to set up your home office, available after 4 months on the job
#J-*****-Ljbffr

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