The project is an AI vision platform running on Kubernetes and used for enterprise video analytics.
We are looking for a highly technical Tier 2 / Tier 3 Technical Support Engineer to help customers troubleshoot and resolve complex platform, infrastructure, and deployment issues.
Location & Schedule
LATAM-based candidates only.
Fully remote.
Must be available to work U.S. East Coast business hours.
Onboarding
During the first month, the engineer will focus on learning the platform and internal support processes, working closely with senior engineers before independently handling customer issues.
The onboarding also includes internal training and certification related to the AI vision platform.
Responsibilities
Provide Tier 2 / Tier 3 technical support to enterprise customers.
Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
Reproduce customer environments and run tests to diagnose technical problems.
Work directly with customers during technical discussions and troubleshooting sessions.
Manage and resolve technical support tickets.
CollaATA[Dynamics 365 & Power Platform Technical Team Lead
Our Business Platforms team develops and manages integrated digital platforms that support various business functions, efficiency, connectivity, and innovation across the organization.
They are experts in Customer Relationship Management (CRM), Marketing Automation, Content Management Systems (CMS), Information Technology Management Systems (ITMS), E-Commerce, Intranet, and InsurTech.
As a Dynamics 365 & Power Platform Technical Team Lead at Endava, you will lead the technical design and delivery of business applications within the insurance industry, combining hands‐on development with solution architecture and technical leadership.
You will work with Microsoft Dynamics 365 and Power Platform to build and integrate solutions with clients' existing systems, including ERP, intranet, and other enterprise platforms.
Key responsibilities
Lead the technical design and delivery of Dynamics 365 and Power Platform solutions.
Facilitate requirements refinement and translate business needs into actionable technical stories.
Design and develop applications using Power Apps and Dataverse.
Design and oversee integrations between Dynamics 365, Power Platform, and other systems through Azure.
Establish development standards and ensure solution quality, maintainability, security, and performance.
Review solution designs and code, resolve technical issues,



and guide the engineering team.
Support sprint planning, estimation, dependency management, and delivery.
Lead the onboarding and ramp‐up of additional team members.
Collaborate closely with product owners, architects, business stakeholders, and delivery teams.
Lead initial requirements refinement, solution alignment, technical planning, and backlog preparation.
Establish a strong technical foundation while maintaining delivery momentum.
Job Description
Our Business Platforms team develops and manages integrated digital platforms that support various business functions, efficiency, connectivity, and innovation across the organization.
They are experts in Customer Relationship Management (CRM), Marketing Automation, Content Management Systems (CMS), Information Technology Management Systems (ITMS), E-Commerce, Intranet, and InsurTech.
As a Dynamics 365 & Power Platform Technical Team Lead at Endava, you will lead the technical design and delivery of business applications within the insurance industry, combining hands‐on development with solution architecture and technical leadership.
You will work with Microsoft Dynamics 365 and Power Platform to build and integrate solutions with clients' existing systems, including ERP, intranet, and other enterprise platforms.
Key responsibilities
Lead the technical design and delivery of Dynamics 365 and Power Platform solutions.
Facilitate requirements refinement and translate business needs into actionable technical stories.
Design and develop applications using Power Apps and Dataverse.
Lead form development using Power Apps Component Framework (PCF) controls.
Provide hands‐on development using React and JavaScript/TypeScript.
Design and oversee integrations between Dynamics 365, Power Platform, and other systems through Azure.
Establish development standards and ensure solution quality, maintainability, security, and performance.
Review solution designs and code, resolve technical issues, and guide the engineering team.
Support sprint planning, estimation, dependency management, and delivery.
Lead the onboarding and ramp‐up of additional team members.




Collaborate closely with product owners, architects, business stakeholders, and delivery teams.
Lead initial requirements refinement, solution alignment, technical planning, and backlog preparation.
Establish a strong technical foundation while maintaining delivery momentum.
Qualifications
Strong hands‐on experience with Microsoft Dynamics 365.
Strong expertise in Microsoft Power Platform, particularly Power Apps and Dataverse.
Experience designing and developing PCF controls.
Proficiency in React and JavaScript/TypeScript.
Strongpoint**Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.
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We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.
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Here are just a few reasons you'll love working with us:+ Competitive compensation+ Comprehensive benefits+ Career success on your terms+ Adaptable work environment+ Annual wellness and community outreach days+ Always on recognition for your contributions+ Global collaboration and networking opportunities**Our Culture:**Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of all backgrounds, experiences, and perspectives.
If you need accommodation during the application or interview process, please reach out to .
Proofpoint has been honored with six Best Places to Work Awards in **** by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.We are the leader in human-centric cybersecurity.
Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations.
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Join us in our pursuit to defend data and protect people.Our BRAVE Values:At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow.We
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📌 Remote Customer Support Specialist - Us Clients, Usd Pay (Santa Fe)
🏢 Virtustant
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