Decentralized Masters is seeking an experienced Customer Success Operations professional for a remote contractor role.
You will configure CRM platforms, manage revenue tools, and orchestrate workflows to improve sales and CS operations across SaaS environments.Applicants should have 4+ years in Sales, Revenue, or Customer Success Operations, hands-on CRM experience, and strong data reporting skills.
Excellent communication and problem-solving abilities are essential for success in this rol and delivered on time.
You're comfortable working directly with clients, founders, CFOs and senior finance professionals .
You communicate clearly in English and can explain what the numbers mean — not just what the numbers are.
This role is 100% in English , both internally and with clients.
You have experience reviewing or mentoring other accountants and are comfortable providing guidance, giving feedback and taking responsibility for the quality of the work delivered by your team.
You're able to work with at least partial overlap with Eastern Time business hours.
Availability from 9am to 6pm Eastern Time is a plus.
Experience with QuickBooks Online, Xero, Taxprep or CaseWare is a plus, as is experience working with SaaS, technology, fintech or Web3 companies .
A CPA designation or active CPA pursuit is also a plus.
Benefits
Why Convoy?
You'll work with interesting companies, smart people and problems that don't always come with an instruction manual.
You'll have direct exposure to founders and senior finance leaders and get to see how growing companies actually operate.
Because we're small, your work is visible and your ideas can have an impact.
We're remote‐friendly, with team members working from Toronto and different parts of the world.
It's fast‐paced.
It's challenging.
And it's definitely not boring.
If you want a role where you can keep learning, take real ownership and grow beyond traditional accounting , we'd like to hear from you.
Compensation
We offer USD 24,******,000 per year , depending on experience and qualifications.
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