GTM Engineer (Go-to-market) | Regulated DTC Consumer BrandOur client is a small, founder-led consumer brand based in Austin, TX, that makes a regulated nicotine product (tobacco-free pouches) and sells it direct-to-consumer in the UK.
Because Meta, Google, and TikTok all prohibit nicotine advertising, there is no ad budget this company can spend to buy growth — every channel that's left (search, owned email and SMS, subscription retention, referral, retail and trade, athlete and podcast partnerships, field sampling) has to be built and wired together by hand.
That constraint is the whole shape of this job.Company Overview:Our client is a small, founder-led consumer brand based in Austin, TX, that makes a regulated nicotine product (tobacco-free pouches) and sells it direct-to-consumer in the UK.
Because Meta, Google, and TikTok all prohibit nicotine advertising, there is no ad budget this company can spend to buy growth — every channel that's left (search, owned email and SMS, subscription retention, referral, retail and trade, athlete and podcast partnerships, field sampling) has to be built and wired together by hand.
That constraint is the whole shape of this job.Your Role:This role exists because the easy version of growth marketing isn't available here — someone has to build the campaign machinery, not just brief it.
You'll spend real time each week directing Claude Code to connect APIs, enrich lists, and automate recurring work, and the rest of your time running campaigns alongside the people actually knocking on doors: sales, field, and partnerships.
You report directly to the two founders, at manager level, fully hands-on, with no reports of your own (headcount comes later, if at all).
Success looks like a trade and partnership outbound engine that runs itself, a field team that's epresentative | SaaS Industry | 100% remote
We are collaborating with a fast-growing SaaS company transforming the construction permitting industry in the U.S.
They serve 5,000+ licensed contractors across Florida, Ohio, and Michigan, and are looking for a key team member in Latin America to be the first point of contact for their customers and help keep their projects moving.
What We're Looking For
We're seeking a Customer Support Representative who is friendly, reliable, and professional,



and who enjoys solving problems rather than just following scripts.
This is a primarily phone-based role where you'll assist contractors with permit filings, account management, and platform usage.
The company values people who understand the reasoning behind processes, use independent judgment when situations don't fit the standard playbook, and take ownership of finding the best solution.
Key Responsibilities
Answer inbound customer calls in a professional, courteous, and timely manner.
Resolve questions related to permit status, document uploads, account setup, and billing.
Use critical thinking to determine the best resolution when situations fall outside existing processes.
Take ownership of customer issues through resolution, escalating when necessary.
Follow up with customers via phone or email to confirm issues are resolved.
Documentation & Platform Knowledge
Log all interactions accurately in the CRM system.
Maintain a thorough working knowledge of the platform and permitting workflows, including the reasoning behind key processes.
Quickly learn and navigate SaaS platforms, CRM tools, and spreadsheets as part of daily work.
Performance & Continuous Improvement
Meet or exceed individual performance metrics including call volume, first-call resolution, and customer satisfaction scores.
Identify recurring issues, inefficiencies, and improvement opportunities.
Communicate insights and suggestions to the product and operations teams.
Requirements
Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
Full fluency in English, both spoken and written.
Proficiency in Microsoft Excel and confidence working with spreadsheets.
Equipment & Technical Requirements
Reliable high-speed internet connection suitable for full-time remote work and video calls.
Reliable laptop capable of running multiple browser-based applications at once (desktop computers are not accepted).




Working webcam for meetings and training.
Quiet, professional, and distraction-free home workspace.
Preferred Qualifications
Previous experience with GoHighLevel, HubSpot, or similar CRM platforms.
Experience identifying process improvements or contributing to operational improvements in a previous role.
What We Offer
Competitive full-time compensation based on experience.
Fully remote role with versátil scheduling options.
Structured onboarding and ongoing product training.
A supportive team culture where ideas and initiative are encouraged.
Clear opportunities for growth within the company.
Join our dynamic team as a Remote Customer Service Representative, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships.
In this energized role, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism and care.
Your proactive approach will help streamline communication, enhance customer satisfaction, and support the overall success of our client engagement strategies.
This paid position offers an exciting opportunity to develop your skills in sales, customer service, and communication—all from the comfort of your home.
Duties
Act as the main liaison for clients, providing exceptional service through various communication channels
Manage client inquiries related to insurance sales, benefits administration, and general account questions
Conduct outbound telemarketing efforts to promote services and identify new sales opportunities
Negotiate terms and solutions with clients to meet their needs while aligning withd field — not ad spendThe chance to help build out the company's own agent and automation stack from the ground upCompensation based on experience and location — to confirm with the client before this goes to candidatesInterview Process:Screening call (30 minutes) — walking through that build in detailPaid exercise (about 3 hours) — given a target segment and API access, produce a scored, enriched contact list, a three-touch sequence, and the script or flow that generated it; one touch has to survive a claims reviewWorking session with a founder — pick the exercise apart together and build one more thing live in Claude Code
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📌 Go-To-Market (Gtm) Engineer (Córdoba)
🏢 Pavago
📍 Córdoba