Technical Project Manager - Data Center (Remote)
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands‐on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long‐term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on‐site and remote-haxperience working directly with customers, stakeholders, or technical partners.Ability to translate complex customer requirements into pragmatic technical solutions.Strong communication skills and the ability to operate effectively in customer-facing technical conversations.High degree of autonomy and ownership when solving ambiguous technical problems.Highly Relevant ExperienceExperience with any of the following will be especially valuable:Identity and Access Management (IAM )Identity Providers (IdPs )Identity SecurityCybersecurity platformsSIEM systemsSecurity telemetryNetwork securityEndpoint securitySASE / Zero Trust environmentsCloud securityLarge-scale event processingStreaming architecturesIntegration ExperiencePrevious experience integrating APIs or data from platforms such as the following is highly valuable:AWSMicrosoft AzureGoogle CloudMicrosoft Entra ID / Active DirectoryOktaGoogle WorkspaceDuoCrowdStrikeZscalerPalo AltoMicrosoft DefenderSIEM and security analytics platformsDirect experience with every platform is not required.
What matters is a strong track record of learning complex APIs and transforming heterogeneous enterprise data sources into reliable integrations.Nice to HaveExperience with large-scale data processing or streaming platforms.Experience designing reusable connector SDKs or integration frameworks .
Understanding of identity-related security concepts such as authentication, authorization, credentials, service accounts, privileged access, and non-human identities.Experience with security events, audit logs, network telemetry, or cloud activity data.Familiarity with event-driven and distributed system architectures.Experience deploying AI/ML-enabled applications.Exposure to LLMs, AI agents, or AI-powered security applications .
Solution Architecture or Forward Deployed Engineering experience.
Previous experience in cybersecurity startups or high-growth SaaS environments.What Success Looks LikeSuccess in this role will be measured by your ability to:Deliver successful enterprise integrations and deployments.Reduce customer time-to-production.Build reliable and scalable ingestion solutions.Improve customer adoption and technical satisfaction.Resolve complex integration challenges efficiently.Turn customer-specific requirements into reusable platform capabilities.Contribute improvements that strengthen the scalability and flexibility of the core product.What Darwoft OffersContractor agreement with payment in USD100% remote workArgentina's public holidaysEnglish classesReferral programAccess to learning platformsExplore this and other opportunities at:
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📌 Senior Project Manager — Remote, Multi-Channel Agency (Buenos Aires)
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📍 Buenos Aires