¿Quiénes somos?
WSP es una de las principales firmas de consultoría e ingeniería del mundo.
Proporcionamos servicios profesionales en las áreas de transporte e infraestructura, edificación, medio ambiente, energía, recursos y sostenibilidad.
Nos impulsa una visión clara: convertirnos en líderes globales en nuestro sector, brindando soluciones innovadoras y sostenibles que aporten valor a nuestros clientes y comunidades.Contamos con una red global de expertos que colaboran para resolver los desafíos más complejos, combinando conocimiento técnico, excelencia operativa y un fuerte compromiso con la seguridad, la ética y la sostenibilidad.
¿Por qué trabajar en WSP?
En WSP fomentamos una cultura diversa e inclusiva donde las personas son el centro de nuestro negocio.
Promovemos el desarrollo profesional, el aprendizaje continuo y la colaboración en un entorno dinámico y desafiante.Valoramos el talento, la innovación y el trabajo en equipo, ofreciendo oportunidades para participar en proyectos relevas platform, and help keep their projects moving.
This is an opportunity to join a growing technology company where you will combine customer service, technical problem-solving, and platform expertise to deliver an outstanding customer experience.
Technical Support Representative
We are collaborating with a fast-growing SaaS company transforming the construction permitting industry in the U.S.
Serving over 5,000 licensed contractors across Florida, Ohio, and Michigan, the company is looking for a key team member in Latin America to provide technical support, guide customers through its platform, and help keep their projects moving.
This is an opportunity to join a growing technology company where you will combine customer service, technical problem-solving, and platform expertise to deliver an outstanding customer experience.
What We're Looking For
We're seeking a Technical Support Representative who is friendly, reliable, detail-oriented, and comfortable working with technology.
The ideal candidate has a strong analytical mindset, enjoys troubleshooting problems, and can understand how and why systems and processes work; not just follow a script.
This is a primarily phone-based role where you'll assist contractors with platform navigation, technical questions, permit filings, account management, and troubleshooting.
You'll also guide customers through platform features, explain workflows, and conduct demonstrations to help them understand how to use the software effectively.
We're looking for someone who takes ownership, thinks critically,



identifies the root cause of problems, and communicates technical information clearly to customers with different levels of technical knowledge.
Key Responsibilities
Technical Support (Primary Focus)
Handle inbound customer calls and provide professional, timely, and solution-oriented support.
Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
Follow up with customers to confirm that solutions are working and ensure a positive support experience.
Platform Knowledge & Technical Troubleshooting
Develop a strong understanding of the company's SaaS platform, its features, and construction permitting workflows.
Quickly learn new software tools, CRM systems, and browser-based applications.
Help customers understand not only what steps to follow but also why certain processes are required.
Identify patterns in recurring technical issues and communicate findings to the appropriate teams.
Maintain accurate documentation of customer interactions, troubleshooting steps, and resolutions in the CRM.
Analytical Thinking & Continuous Improvement
Apply critical thinking and attention to detail when investigating customer issues and working with platform data.
Analyze situations that fall outside standard procedures and use sound judgment to identify practical solutions.
Identify recurring problems, process inefficiencies, and opportunities to improve the customer experience.
Share feedback and actionable insights with product and operations teams to support platform improvements.
Meet performance targets related to call volume, resolution rates, customer satisfaction, and support quality.
Requirements




At least 2 years of experience in customer service, technical support, or a similar customer-facing role, preferably in a phone-based or call center environment.
Full professional fluency in English, both spoken and written.
Experience supporting customers with software platforms, SaaS products, CRM systems, or o�n del cliente.Monitorear el mercado, analizar tendencias y competencia para identificar oportunidades de mejora o nuevos productos/servicios.Representar a la empresa en presentaciones comerciales, ferias, conferencias y eventos (online y/o presenciales).
Requisitos para la posición de Business Development Manager – Reclutamiento & OutsourcingExperiencia comprobada (mínimo 5 años) en desarrollo de negocios en el sector de servicios de recursos humanos, reclutamiento, outsourcing o staffing.Habilidad destacada en la generación y gestión de relaciones comerciales en entornos B2B, con foco en ventas consultivas o soluciones personalizadas.Excelentes competencias de comunicación verbal y escrita en español (se valorará conocimiento de inglés).
Manejo avanzado de plataformas CRM, herramientas digitales de prospección y canales virtuales de ventas.Actitud proactiva, alta organización y orientación a resultados.Autonomía en el trabajo remoto y capacidad de autogestión en la agenda diaria.ValoramosRed de contactos amplia y de alto nivel (C levels) en empresas grandes y medianas (de todas las industrias).
Experiencia previa gestionando ciclos completos de venta de servicios de reclutamiento, proyectos RPO, outsourcing de nómina, o servicios de workforce management.Conocimiento de tendencias en transformación digital del área de recursos humanos.Beneficios de trabajar con nosotrosModelo remoto real: trabaja desde cualquier lugar y con flexibilidad horaria.Modelo contractor: facturarás por tus servicios.Comisiones muy atractivas: ligadas al cumplimiento de objetivos y resultados.Oportunidades de aprendizaje continuo y plan de carrera: dentro de una compañía integral en expansión.Ambiente profesional diverso, inclusivo, sin barreras de género, edad o nacionalidad.
¿Cómo postularte para el puesto de Business Development Manager – Reclutamiento Outsourcing?
Envía tu postulación aquí mismo, adjuntando tu CV actualizado.Seguinos en LinkedIn: para conocer más sobre la empresa.
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