Customer Success Operations - Remote
Hoy
Job Type: ContractorLocation: Remote
Sales / Revenue / CS Operations Expert
We are looking for experienced Sales, Revenue, or Customer Success Operations professionals with strong CRM expertise and operational judgment.
The role focuses on improving workflows, data accuracy, reporting, and revenue operations across SaaS environments.
Key Responsibilities
Configure and manage CRM platforms such as Salesforce, HubSpot, or similar tools.
Manage revenue tools including quoting, billing, ticketing, and project management systems.
Build and optimize sales and customer success workflows.
Maintain accurate data and reporting across connected systems.
Identify and resolve operational or policy-related challenges.
Create clear documentation, reports, and process guidelines.
Support system adoption and operational improvements.
Requirements
4+ years of experience in Sales, Revenue, or Customer Success Operations.




Hands‐on CRM configuration and management experot a bonus.
You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it.
You can communicate your ideas in English at a native or near native level.
You will be in front of clients constantly.
You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire.
This matters as much as anything else on this list.
You are skeptical of your own numbers.
You would rather run the holdout than protect the dashboard.
You can work US Eastern business hours for client calls.
Where you live is up to you.
Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too
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