Technical SEO Lead | Remote for U.S.-Based Higher Education Marketing AgencyOur client is a performance marketing agency specializing in mission-driven organizations across higher education and nonprofit sectors.
They combine strategy, creative, and data-driven execution to help universities and organizations achieve measurable growth in enrollments, applications, inquiries, and awareness.Your RoleAs Technical SEO Lead, you'll be the technical SEO expert across a portfolio of higher educatirds of incidents, resolutions, workflows, and system changes within the ticketing system.Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.Ensure compliance with healthcare regulatory standards and internal IT policies.Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.Deliver product and service training to administrators, service-level users, and customers as needed.Perform DeepHealth RIS/PACS system updates, upgrades, and maintenance activities.Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.Integrate and support solutions within public cloud environments and DeepHealth platforms.Design, implement, document, and support technical solutions that meet customer and organizational requirements.Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution,



and operational success.Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.Requirements:Bachelor's degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.Minimum of 5 years of experience in IT support roles.Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
Strong Linux system administration and command-line experience.Experience with MSSQL database management and relational database technologies.Strong understanding of networking concepts, troubleshooting, and infrastructure support.Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems.Proven experience troubleshooting complex software applications and healthcare technology solutions.Experience with public cloud environments and cloud-based integrations.Familiarity with scripting, data serialization, and reporting tools such as SSRS.Strong troubleshooting, analytical thinking, and critical problem-solving skills.Experience using ticketing systems and ITIL-based support processes.Strong customer service, relationship management,



and call center support experience.Excellent written and verbal communication skills with both technical and non-technical audiences.Ability to manage multiple priorities and work effectively under pressure.Ability to collaborate effectively across cross-functional technical and business teams.Flexibility to work varied schedules and participate in on-call rotations as required.Strong understanding of PC/server hardware platforms and general IT infrastructure.Professional communication and interpersonal skills required for internal and external customer interactions.Preferred QualificationsCCNA or CCNP certification.CompTIA Linux+, RHCA, or RHCT certification.Radiology workflow experience.Experience in healthcare or clinical IT environments.Advanced knowledge of healthcare imaging and workflow technologies.Quality StandardsCommunicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.Follows all local, regional and country laws concerning employment.Follows all DeepHealth policies and procedures.Follows data privacy, compliance, safety and confidentiality standards at all times.Practices universal safety precautions.Promotes good public relations on the phone and in person.Adapts and is willing to learn new tasks, methods, and systems.Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth glving approachOffer Stage: final discussions and onboarding
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📌 Remote Technical Seo & Ai Automation Lead (Rosario)
🏢 1300 ACCENTURE SRL
📍 Rosario